Senior Solutions Architect: SaaS Trials for Life Sciences

TransPerfect Inc; Austin, Northern (TX, KY); Hybrid; USD 140,000 - 170,000; Full time

Job summary

TransPerfect Inc is seeking a Senior Solutions Architect to drive configuration and demonstrations of Trial Interactive software across implementation, operations, and sales cycles. You will document specifications, craft configurations, and collaborate with Product and Operations teams to ensure customer success.

The role requires 5+ years in solutions consulting or software configuration within life sciences, SaaS, and regulatory contexts, with travel up to 10%.

Qualifications

• Broad knowledge of current technology, tools and techniques for data and system integration.
• Minimum bachelor’s degree or its equivalent in years’ experience.
• Minimum 5 years’ solutions consulting, software product configuration, or similar experience.
• Minimum 5 years’ experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management.
• Self-starter with excellent organization and time management skills.
• Fundamental understanding of SaaS and Cloud-based technology and business models.
• Strong computer skills, including MS Office suite, especially MS Excel.
• Comfort with sustained global business travel of up to 10%.
• Strong interpersonal communication skills, internally and externally, especially with customers and sales-force.
• Experience with GxP and software validation process and regulations.
• Experience working with REST API’s, sFTP, JSON, XML, SSO (SAML 2.0) and IDP’s such as Okta.
• Previous software development experience in one or more of the following areas desired but not mandatory:
• Backend (Python, Java, C#, Node.js, PHP)
• Basic SHELL scripting to assist with automating manual tasks such as search and replace of content within documents, leveraging regular expressions
• 2+ years’ experience in B2B web applications, business to business, and mobile apps a plus

Responsibilities

• As a member of our Technical Services team, your primary responsibility will be the configuration of Trial Interactive enterprise software and solutions.
• Design and document new configurations and solutions for Trial Interactive software
• Create and maintain User Requirements Specification and Configuration Specifications for implementing customers
• Act as the product configuration and domain expert in all relevant sales cycles with specific responsibility for demonstrating the product to prospects and existing customers
• Work with sales on software configurations for demonstrations and respond to functional and technical elements of RFIs/RFPs/RFQs
• Act as a conduit between the Sales team and Operations and Product teams. Clearly convey customer/prospects business requirements from the field to the Operations and Product teams
• Develop and script product and solution demonstrations
• Ideally, evangelize the Trial Interactive vision through product demonstrations, webinars/seminars, conferences and account specific initiatives Participate in SOW reviews and vetting of new business opportunities
• Provide training and mentorship to junior team members including Project Managers, Configuration Specialists, Business Development and Support staff as needed
• Create and maintain SOPs (standard operating procedures) in accordance with QA and departmental guidelines and needs
• Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor

Skills

Solutions consulting

Software configuration

Life sciences

SaaS & Cloud

REST APIs

JSON / XML / SSO

SAML 2.0

Scripting (shell)

Education

Bachelor's degree

Job description

TransPerfect Inc is seeking a Senior Solutions Architect to drive configuration and demonstrations of Trial Interactive software across implementation, operations, and sales cycles. You will document specifications, craft configurations, and collaborate with Product and Operations teams to ensure customer success.

The role requires 5+ years in solutions consulting or software configuration within life sciences, SaaS, and regulatory contexts, with travel up to 10%.