Senior Solutions Architect, Pre & Post-Sales

Ricoh; Oregon; Hybride; USD 110 000 - 160 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Retirement plan 401K

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Résumé du poste

Ricoh is seeking a Senior Engineer, Solutions S&SS to lead pre- and post-sales implementation of Ricoh's solutions portfolio. The role requires deep knowledge of hardware, software, services, and workflow optimization to architect integrated solutions that reduce costs and maximize customer value.

As the technical lead, you will develop and manage customer Statements of Work (SOW), engage early in sales cycles, and help close complex solution deals while ensuring successful deployments.

Qualifications

• Bachelor's degree in Computer Science, IT, or equivalent experience.
• 4+ years in pre/post-sales services and solutions implementation.
• Strong customer-facing, negotiation, and relationship-building skills.
• Experience supporting sales through technical consulting and project management.
• Fiery Professional Certification (or equivalent experience)
• CMP Certification (within 6 months)
• Project Management courses (within 1 year)
• Preferred: G7 Certification

Responsabilités

• Achieve assigned professional services and software revenue targets.
• Support Ricoh Sales in meeting equipment unit and revenue goals.
• Meet non-financial KPIs (e.g., pre-sales calls, software demos, post-sale follow-ups).
• Attain subject matter expertise in Ricoh's software portfolio.
• Develop and manage customer Statements of Work (SOW) through acceptance.
• Engage early in sales cycles to assess needs and shape strategy.
• Assist in closing complex solution sales.
• Lead post-sales follow-ups to ensure satisfaction and identify new opportunities.
• Analyze customer requirements and architect integrated solutions.
• Project manage solution implementations and coordinate with all stakeholders.
• Secure customer acceptance of implementation plans.
• Pursue ongoing technical and business skill development.
• Stay informed on industry trends and competitive developments.
• Continue education in areas such as data streams, workflow, VDP, and Web2Print.

Connaissances

Customer-facing

Negotiation

Relationship-building

Technical consulting

Project management

Formation

Bachelor's degree in Computer Science, IT, or equivalent experience

Outils

Description du poste

Ricoh is seeking a Senior Engineer, Solutions S&SS to lead pre- and post-sales implementation of Ricoh's solutions portfolio. The role requires deep knowledge of hardware, software, services, and workflow optimization to architect integrated solutions that reduce costs and maximize customer value.

As the technical lead, you will develop and manage customer Statements of Work (SOW), engage early in sales cycles, and help close complex solution deals while ensuring successful deployments.