Senior Solutions Architect: Customer Success & Adoption

Solo.io, Inc.; United States; Remote; USD 140,000 - 180,000; Full time

Job summary

Solo.io, Inc. is seeking a Solutions Architect to be the primary technical owner for a small number of strategic accounts after deployment.

You will drive deep product adoption, ensure swift issue resolution, and advocate for customers within Solo.io. You will be the expert on each account’s architecture, deliver trainings, and collaborate with the account team to identify renewal and expansion opportunities.

Qualifications

• 5+ years in a customer-facing technical role such as Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
• Deep expertise in cloud-native technologies including Kubernetes, service mesh (Istio), and API gateways (Envoy).
• Experience in post-sales role with focus on customer success and adoption.

Responsibilities

• Act as the primary technical point of contact for accounts, developing a deep understanding of their use cases, architecture and goals.
• Lead on technical issue resolution with the support org to ensure timely and effective solutions.
• Proactively drive product adoption by identifying new use cases and opportunities for value realization.
• Consult with customers on best practices for using Solo.io products within their environment.
• Develop and deliver training sessions and workshops for customers.
• Advocate for customers within Solo.io and provide feedback to product and engineering teams.
• Collaborate with the account team to identify risks and opportunities related to product adoption, renewal and expansion.

Skills

Kubernetes

Istio

Envoy

Go

Python

Bash

Education

Bachelor's degree in Computer Science or related field

Job description

Solo.io, Inc. is seeking a Solutions Architect to be the primary technical owner for a small number of strategic accounts after deployment.

You will drive deep product adoption, ensure swift issue resolution, and advocate for customers within Solo.io. You will be the expert on each account’s architecture, deliver trainings, and collaborate with the account team to identify renewal and expansion opportunities.