Senior Solutions Architect

MadCap Software, Inc.; Orlando (FL); Remote; USD 220,000 - 250,000; Full time

Job summary

An innovative software company seeks a Senior Sales Engineer to join its presales team. This role is pivotal in guiding prospects through tailored demonstrations and solution design, ensuring alignment between the company's platform and customer needs. With a focus on technical excellence, you'll collaborate with various teams to drive complex sales cycles and enhance customer engagement. The position offers competitive compensation, including comprehensive benefits and a flexible work environment, making it an exciting opportunity for those eager to contribute to transformative projects in the tech industry.

Benefits

100% Employer Paid Medical, Dental and Vision Insurance

Employer Match for 401(k) plan

Employer paid short & long term disability

Flexible PTO Policy

12 Company paid holidays a year

Annual bonus

Qualifications

• 5+ years in enterprise SaaS presales or solution engineering roles.
• Strong familiarity with structured content, XML, and DITA.

Responsibilities

• Partner with Account Executives to own the technical sales process.
• Lead client discovery and map challenges to IXIA CCMS capabilities.
• Deliver compelling, customized product demonstrations.

Skills

Enterprise SaaS presales

Structured content

XML

DITA standards

Technical documentation tools

Communication skills

Customer engagement

Tools

IXIASOFT CCMS

Oxygen XML editor

Job description

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MadCap Software, Inc. provided pay range

This range is provided by MadCap Software, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$220,000.00/yr - $250,000.00/yr

About Us

At MadCap Software, we’re at the forefront of developing best-in-class software solutions for content creation, collaboration, publishing, management, and analytics & reporting. More than 10,000 leading organizations around the globe rely on MadCap Software’s solutions to create better content experiences for their customers and employees. Come join our awesome Team!

Propel Your Professional Growth

Every day we refine, iterate, and explore how to make work better for everyone. Join us in creating a better future of work that’s more connected, inclusive and flexible. We offer competitive benefits and compensation plans for our teams in addition to being:

• Connected: We come together — across time zones, regions, offices and screens.
• Inclusive: Our teams reflect the rich diversity of our world, with equitable access to opportunity for everyone.
• Flexible: We believe in the freedom to work when and how you work best, to help us thrive.

Position Summary

We are seeking a seasoned, enterprise-savvy Senior Sales Engineer to join our IXIA CCMS presales team. In this high-impact role, you’ll be the technical face of IXIA CCMS, guiding prospects through value-driven discovery, tailored demonstrations, and solution design. You’ll work alongside account executives to drive complex sales cycles and position MadCap Software as the preferred CCMS platform for structured content.

This role is critical to delivering technical excellence in strategic customer engagements. Your ability to align our platform with customer outcomes will directly influence win rates and revenue growth. This position report to the VP, Solution Architects.

Duties and Responsibilities

• Partner with Account Executives to own the technical sales process from discovery to close
• Lead client discovery and map challenges to IXIA CCMS capabilities with precision
• Deliver compelling, customized product demonstrations (live and virtual)
• Collaborate with Product, Engineering, and Services to align roadmaps and customer goals
• Drive responses to RFPs, RFIs, and technical questionnaires
• Act as the subject matter expert for IXIASOFT CCMS, structured content, and DITA standards
• Represent MadCap Software at industry events, webinars, and strategic accounts
• Mentor junior team members and share best practices across the global presales org
• Performs other related duties as assigned

Desired Skills and Experience

• 5+ years in enterprise SaaS presales or solution engineering roles
• Strong familiarity with structured content, XML, and DITA
• Experience with technical documentation tools or CCMS platforms (IXIASOFT preferred)
• Experience with Oxygen XML editor preferred
• Outstanding communication, active listening, and customer engagement skills
• Proven ability to simplify complexity and align technology to business outcomes
• Grit, adaptability, and hunger to grow your expertise
• Work from home
• Competitive Salary & Annual bonus
• 100% Employer Paid Medical, Dental and Vision Insurance for Employee Only Coverage
• Employer Match for 401(k) plan
• Employer paid short & long term disability and life insurance
• Flexible PTO Policy + 12 Company paid holidays a year

Salary Range: $220K - $250K On Target Earning, includes commission pay

In addition to our commitment to equal pay for equal work, MadCap is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Software Development

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