Senior Solutions Analyst

Black Canyon Consulting; Bethesda (MD); On-site; USD 110,000 - 150,000; Full time

Job summary

Black Canyon Consulting (BCC) is seeking a Senior Solutions Analyst to lead business process assessment, workflow modernization, and solution design across complex organizational environments. You will work with leadership, stakeholders, and technical teams to identify inefficiencies and redesign processes to improve efficiency, accountability, and compliance.

The role focuses on as-is and future-state workflows, process documentation, and guiding adoption of automation and digital tools.

Qualifications

• 8+ years of relevant professional experience.
• Experience leading business process analysis, process improvement, or workflow reengineering efforts.
• Experience conducting current-state (“as-is”) process assessments.
• Experience facilitating stakeholder interviews, discovery sessions, or workshops.
• Experience developing end-to-end process maps and identifying handoffs, dependencies, and bottlenecks.

Responsibilities

• Lead comprehensive assessments of existing business processes and workflows.
• Facilitate discovery workshops, stakeholder interviews, and process review sessions.
• Develop detailed current-state (“as-is”) process maps.
• Identify root causes of inefficiencies, delays, handoff failures, redundant activities, and administrative burden.
• Simplify process activities and streamline approvals and decision points.
• Clarify roles, responsibilities, ownership, and accountability within redesigned processes.
• Identify opportunities to reduce manual workload through automation and integrated tools.
• Produce SOPs, workflow charts, roles and responsibility matrices, templates, job aids, and training materials.
• Lead pilot implementation and testing activities.
• Define and evaluate key indicators used to measure process performance.

Skills

Process analysis leadership

As‑is assessments

Workflow reengineering

Stakeholder facilitation

Process mapping

Root-cause analysis

Automation opportunities

SOPs & training

Pilot testing

Documentation & communication

Job description

Black Canyon Consulting (BCC) is searching for a Senior Solutions Analyst to lead business process assessment, workflow modernization, and solution design activities across complex organizational environments. The Senior Solutions Analyst will work closely with leadership, stakeholders, and technical teams to identify operational inefficiencies, redesign processes, and develop practical solutions that improve efficiency, consistency, accountability, and compliance.

Job Description

The Senior Solutions Analyst will serve as a senior technical and analytical resource responsible for leading process assessments, discovery activities, workflow reengineering, and solution design efforts. This position will conduct comprehensive reviews of current-state processes, identify root causes of operational challenges, and develop future-state workflows that simplify activities, streamline approvals, clarify responsibilities, and reduce manual effort.

The Senior Solutions Analyst will also evaluate opportunities for automation and digital tools, develop high-quality process documentation and training materials, lead pilot testing activities, and work with leadership and stakeholders to support adoption and scaling of approved solutions.

Required Skills

• 8+ years of relevant professional experience
• Experience leading business process analysis, process improvement, or workflow reengineering efforts
• Experience conducting current-state (“as-is”) process assessments
• Experience facilitating stakeholder interviews, discovery sessions, or workshops
• Experience developing end-to-end process maps and identifying key handoffs, dependencies, and bottlenecks
• Ability to identify root causes of process inefficiencies, delays, redundant activities, and operational failures
• Experience evaluating opportunities for automation, digital forms, workflow tools, or other technology-enabled improvements
• Experience creating SOPs, workflow diagrams, roles and responsibility matrices, templates, job aids, and training materials
• Experience leading pilot testing and evaluating process performance
• Strong analytical, facilitation, documentation, and communication skills
• Ability to work effectively with organizational leadership, business stakeholders, and technical teams
• Ability to ensure solutions align with applicable policies, internal controls, and regulatory requirements

Desired Skills

• Experience supporting federal government or similarly regulated environments
• Experience with business process reengineering or continuous improvement methodologies
• Experience developing process performance metrics or key performance indicators
• Experience evaluating cycle time, error rates, throughput, or similar operational measures
• Experience supporting organizational change management and solution adoption
• Experience developing governance or quality standards for analytical work products
• Experience evaluating automation or workflow-management technologies
• Experience leading cross-functional process improvement initiatives

Job Responsibilities

• Lead comprehensive assessments of existing business processes and workflows
• Facilitate discovery workshops, stakeholder interviews, and process review sessions
• Develop detailed current-state (“as-is”) process maps
• Identify root causes of inefficiencies, delays, handoff failures, redundant activities, and administrative burden
• Simplify process activities and streamline approvals and decision points
• Clarify roles, responsibilities, ownership, and accountability within redesigned processes
• Identify opportunities to reduce manual workload through automation, digital forms, and integrated tools
• Develop actionable recommendations for stakeholder and Government review
• Produce SOPs, workflow charts, roles and responsibility matrices, templates, job aids, and training materials
• Lead pilot implementation and testing activities
• Define and evaluate key indicators used to measure process performance
• Refine workflows and recommendations based on pilot results and stakeholder feedback
• Coordinate with organizational leadership and stakeholders to support adoption and scaling
• Ensure redesigned processes comply with applicable policies, internal controls, and federal requirements
• Provide guidance and quality oversight across solution-related work products
• Promote consistency in process analysis, documentation, and solution design activities

Benefits and Salary

We attract the best people in the business with our competitive benefits package that includes medical, dental and vision coverage, 401k plan with employer contribution, paid holidays, vacation, and tuition reimbursement.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Black Canyon Consulting’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.