Senior Solution Engineer - AI Knowledge

Coveo; United States; On-site; USD 100,000 - 130,000; Full time

Job summary

A leading technology firm is seeking a Senior Solution Engineer to help enterprises understand cutting-edge AI solutions. In this role, you'll guide customers through evaluations and demos, ensuring they recognize the value of our offerings. We're looking for someone with over 6 years of presales experience, strong storytelling abilities, and familiarity with AI and customer service platforms. This position involves building relationships with stakeholders and providing strategic guidance on AI-powered transformations. Join us and shape smarter customer experiences.

Qualifications

• 6+ years of experience as a Presales professional.
• Strong demo, POC, and competitive positioning practices.
• Ability to navigate medium and large enterprises.

Responsibilities

• Guide customers in understanding solutions for confident buying.
• Conduct deep technical discovery to assess fit and capture requirements.
• Build and deliver tailored demos highlighting business value.
• Lead technical components of Proofs of Concept.
• Act as a trusted advisor on AI-powered digital transformation.
• Build trust-based relationships with stakeholders.

Skills

Consultative mindset

Technical communication skills

Demo experience

AI and machine learning knowledge

Programming familiarity

Stakeholder navigation

Tools

Salesforce Service

SAP CX

Postman

Job description

Showcase Transformative AI. Shape Smarter Customer Experiences.

Have you ever wanted to help enterprises understand what cutting‑edge AI can truly unlock for their customer experience? As our Senior Solution Engineer, you’ll partner closely with prospects to uncover their needs, frame the right solution, and demonstrate the unique value Coveo brings to the world of Service & Knowledge.

You’ll join a passionate Sales team that thrives on collaboration, creativity, and consultative expertise. If you love turning complex technology into crisp, compelling value, and winning alongside people who care, this role will feel like home.

As one of our Senior Solution Engineers, you will:

• Guide prospective customers in understanding, comparing, and evaluating Coveo’s Service & Knowledge solutions to support confident buying decisions.
• Conduct deep technical discovery to assess fit, capture requirements, uncover risks, and respond to technical and security‑related questions throughout the evaluation.
• Build and deliver tailored demos that highlight relevant capabilities, differentiators, and clear business value in competitive environments.
• Lead technical components of Proofs of Concept and serve as the technical owner for RFIs/RFPs, collaborating cross‑functionally to position Coveo for success.
• Act as a trusted advisor by providing strategic guidance on AI‑powered digital transformation and aligning our capabilities with long‑term customer outcomes.
• Build durable, trust‑based relationships with stakeholders while representing Coveo at select events, conferences, and industry engagements.

Here is what will qualify you for the role:

• 6+ years of experience as a Presales professional (Solution Engineer, Sales Engineer, Solution Consultant) with strong demo, POC, and competitive positioning practices.
• Experience supporting CX, customer service, support, or knowledge management use cases; familiarity with platforms like Salesforce Service or Data Cloud, SAP CX, or Genesys is an asset.
• Working knowledge of AI, machine learning, and search‑related models (query suggestions, generative answering, etc.).
• Programming familiarity (Python, JavaScript) and experience working with APIs (e.g., Postman).
• Ability to navigate medium and large enterprises with ease — stakeholders, processes, and decision structures.
• A consultative mindset backed by excellent storytelling and technical communication skills.
• Experience representing the voice of the customer to product teams.
• Comfortable with travel up to 30–50%.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.