Onsite_COVEO Platform Support Engineer_Irvine CA

Themesoft Inc; Irvine (CA); On-site; USD 110,000 - 140,000; Part time

Job summary

The Coveo Platform Support Engineer at Themesoft Inc will provide L3 production support for Coveo Cloud Platform in Irvine, ensuring platform stability, performance, and high availability. You will manage sources, pipelines, ML models, and integrations with Salesforce, ServiceNow, SharePoint Online, and Azure-based apps.

Required are 7+ years in IT support and 3+ years with Coveo Cloud, plus strong troubleshooting, ITIL, and cross-functional collaboration skills.

Qualifications

• 7+ years of IT experience in application support or enterprise platforms.
• 3+ years hands-on with Coveo Cloud Platform.
• Strong knowledge of Coveo components (Administration Console, Query Pipelines, ML models).
• Experience with ITIL processes and incident management.
• Experience with integrations (Salesforce, ServiceNow, SharePoint Online, Microsoft 365).

Responsibilities

• Provide L3 production support for Coveo Cloud platforms.
• Monitor performance, indexing, and data synchronization.
• Analyze incidents and service requests within SLAs.
• Administer Coveo sources, pipelines, and ML models.
• Troubleshoot content ingestion, indexing issues, and permissions.
• Support integrations with major enterprise apps.
• Configure Coveo connectors, APIs, and search interfaces.
• Participate in on-call and incident management.

Skills

IT experience

Incident management

Analytical thinking

Cross-functional collaboration

Troubleshooting

Tools

Coveo Cloud Platform

Coveo Administration Console

APIs & REST

Salesforce integration

ServiceNow integration

SharePoint Online

Azure

CI/CD pipelines

Monitoring tools (Splunk/Dynatrace/AppDynamics/Azure Monitor)

Job description

Onsite_COVEO Platform Support Engineer_Irvine CA

Job Id : OOJ - 27447

Posted Date : 10/12/2026

Experience : -

Job Type : Contractual

Location : Irvine, CA

ROLE DESCRIPTION

"We are seeking an experienced Coveo Platform Support Engineer with 7+ years of IT experience and strong expertise in supporting, administering, and optimizing the Coveo AI-Powered Search and Relevance Platform. The ideal candidate will be responsible for maintaining Coveo environments, troubleshooting search-related issues, managing integrations, supporting business users, and ensuring high availability and performance of enterprise search solutions."

KEY RESPONSIBILITIES

• Provide L3 production support for Coveo Search and Relevance Cloud platforms.
• Monitor platform performance, search indexing processes, and data synchronization activities.
• Analyze and resolve incidents, service requests, and platform issues within defined SLAs.
• Administer Coveo sources, pipelines, machine learning models, relevance tuning, and query pipelines.
• Troubleshoot search quality, indexing failures, security permission issues, and content ingestion problems.
• Support integrations between Coveo and enterprise applications such as Salesforce, ServiceNow, SharePoint, Microsoft 365, SAP, and custom applications.
• Configure and maintain Coveo Connectors, Extensions, APIs, and Search Interfaces.
• Perform root cause analysis (RCA) and implement preventive measures for recurring issues.
• Collaborate with business stakeholders, developers, architects, and infrastructure teams to resolve complex technical issues.
• Support platform upgrades, releases, patches, and new feature deployments.
• Create and maintain operational runbooks, support documentation, and knowledge articles.
• Participate in on-call support and incident management activities as required.
• Provide recommendations to improve search relevance, user experience, and platform stability.

TECHNICAL SKILLS

• 7+ years of experience in application support, search technologies, or enterprise platform support.
• 3+ years of hands‑on experience with Coveo Cloud Platform.
• Strong understanding of:
  • Coveo Administration Console
  • Query Pipelines
  • Machine Learning Models
  • Relevance Tuning
  • Sources and Content Indexing
  • Search UI Components
  • Usage Analytics
• Experience with Coveo APIs, REST Services, and integration frameworks.
• Knowledge of search concepts including:
  • Crawling
  • Indexing
  • Facets
  • Ranking
  • Relevance Optimization
  • Natural Language Search
• Experience supporting integrations with:
  • Salesforce
  • ServiceNow
  • SharePoint Online
  • Microsoft 365
  • Azure-based applications
• Familiarity with JavaScript, HTML, CSS, and API troubleshooting.
• Working knowledge of SQL and log analysis.

CLOUD & DEVOPS

• Experience with Azure or AWS environments.
• Exposure to CI/CD pipelines and DevOps processes.
• Knowledge of monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or Azure Monitor.

IT SERVICE MANAGEMENT

• Strong experience with ITIL processes and service management.
• Experience managing incidents, changes, problems, and release activities.
• Familiarity with ticketing tools such as ServiceNow, Jira, or Remedy.

PREFERRED QUALIFICATIONS

• Coveo Certified Administrator or related Coveo certifications.
• Experience in AI-powered search, recommendation engines, or enterprise knowledge management platforms.
• Exposure to GenAI-enabled search and conversational experiences.
• Experience supporting large-scale enterprise search implementations.

SOFT SKILLS

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global stakeholders and cross-functional teams.
• Strong customer service mindset and ownership attitude.
• Ability to manage multiple priorities in a fast-paced support environment."

KEYWORDS

Coveo Cloud, Query Pipelines, Relevance Tuning, Machine Learning Models, Search UI, Coveo APIs, Search Analytics, Indexing, Crawling, Salesforce Integration, ServiceNow Integration, SharePoint Online, Azure, Incident Management, Production Support, Root Cause Analysis, ITIL, Coveo Administration, Enterprise Search, Knowledge Management.

WORK AUTHORIZATION

Applicants must be legally authorized to work in the United States.

EQUAL EMPLOYMENT OPPORTUNITY

[Themesoft Inc] is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.