Senior Solution Design Manager — BRD & Handover Lead

APM Terminals; Charlotte (NC); On-site; USD 125,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Solution Design Manager to own end-to-end solution design for specialized LTL opportunities, from requirements intake to BRD delivery. You will work with commercial and pricing to ensure solution criteria are defined before pricing and capture the full solution at handover to implementation.

This senior individual contributor role spans both operational CX dimensions and technical integration.

Qualifications

• Senior individual contributor responsible for developing fully scoped, operationally validated, and technically feasible solutions for specialized LTL opportunities across the lead-to-agreement process.

Responsibilities

• Own end-to-end solution design for specialized LTL opportunities — from initial requirements intake through delivery of a complete BRD.
• Translate customer requirements, RFP specifications, and commercial objectives into structured, fully defined solution packages that capture operational flows, service levels, CX touchpoints, exception handling, and technical integration requirements.
• Partner with commercial and pricing teams to ensure criteria are defined before pricing and captured in a BRD prior to implementation handoff.
• Assess third-party integration requirements as a core component of solution design and elevate risks to be resolved before deals advance.
• Validate operational capability and capacity as input to every design and surface gaps for cross-functional resolution.
• Lead implementation handover, serving as the primary explainer to the implementation team and stakeholders.
• Develop scalable solution design tools, templates, and SOPs to improve consistency and reduce cycle time.
• Support expansion into more complex Maersk products by understanding adjacent capabilities and integration needs.
• Define the CX layer of complex solutions with specific, feasible commitments aligned to the operating model.
• Provide structured product feedback to leadership based on recurring patterns or unmet requirements.

Job description

Maersk is seeking a Solution Design Manager to own end-to-end solution design for specialized LTL opportunities, from requirements intake to BRD delivery. You will work with commercial and pricing to ensure solution criteria are defined before pricing and capture the full solution at handover to implementation.

This senior individual contributor role spans both operational CX dimensions and technical integration.