Voice Security Senior Consultant

Verizon Communications; Tampa (FL); On-site; USD 120,000 - 170,000; Full time

Job summary

Verizon Communications in Tampa is seeking a Sr. Voice Security Consultant within Verizon Consulting Services to lead strategic advisory on voice security and CX transformation. You will partner with clients to assess needs, design roadmaps, and drive end-to-end security programs.

You’ll engage stakeholders, run discovery workshops, quantify value of initiatives, and deliver compelling client-ready materials and security architectures.

Responsibilities

• Maintaining executive-level relationships with client stakeholders and advising on strategic voice security objectives.
• Conducting discovery workshops to understand customer needs related to CX transformation and voice security.
• Quantifying value of new voice security initiatives and aligning them with business goals.
• Crafting compelling narratives and strategic roadmaps to guide organizational change.
• Advising on end-to-end voice security frameworks, including fraud prevention, authentication, and regulatory compliance.
• Preparing customer-facing materials such as proposals, project plans, and solution designs.

Job description

Apply prior to the end date: September 30, 2026

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Sr. Voice Security Consultant within our Verizon Consulting Services (VCS) practice, focusing on strategic advisory and consulting services for voice security and digital transformation, you’ll be working as a customer-facing resource to assess, advise, and drive large-scale, global, complex, multi-departmental Voice Security solutions. The advisory consulting team engages with client stakeholders to define and architect strategic business objectives. This role requires a demonstrable track record in supporting complex voice security (discover, detect, prevent, remediate, etc.) transformation programs, ensuring proposed initiatives align with customer business goals and deliver clear, quantifiable value.

What you will be doing:

Supporting executive-level relationships: maintaining connections with client stakeholders to advise them on achieving strategic voice security business objectives.

Conducting discovery workshops: facilitating sessions to understand customer strategic needs, objectives, and pain points related to CX transformation and voice security.

Quantifying value of new voice security initiatives: providing the necessary technical acumen to quantify the value of new customer initiatives, ensuring they align with the customer’s business goals.

Crafting compelling narratives: assisting in the development of persuasive communications and strategic roadmaps to align stakeholders on transformative initiatives and guide organizational change.

Strategic voice security consulting: advising customers on end-to-end voice security frameworks, including solutions for fraud prevention & authentication, real-time fraud detection & intelligence, investigation & forensics strategy, and regulatory compliance & network defense, and wireless carrier grade authentication.

Consulting for large scale complex solutions: providing expertise in the implementation of multi-departmental voice security solutions with a focus on end-to-end delivery excellence.

Preparing customer-facing material: creating high-value strategic documents such as proactive proposals, technical project plans, solution designs, and strategic transformation blueprints.

Providing expert guidance: serving as a subject matter expert and guiding business decisions from a technical perspective on issues such as performance, scalability, reliability, and security.

Participating in industry engagements: participating in security panel discussions and assisting in the preparation of materials for session