Senior Solution Architect

Talkdesk; Austin (TX); On-site; USD 136,000 - 204,000; Full time

Benefits offered by this job

Health Insurance

Uncapped Paid Time Off

14 Paid Holidays

Job summary

Talkdesk is seeking a Senior Solution Architect in Austin, Texas, to design and implement complex software solutions while collaborating with cross-functional teams. The role involves leading client engagements, creating Statements of Work, and mentoring junior staff. Candidates should have 3-5 years in Professional Services or IT project management, and experience with CX or UCaaS solutions is preferred. Talkdesk offers an uncapped paid time off program and comprehensive health insurance.

Qualifications

• 3-5 years of experience in Professional Services or Consulting.
• Engaging personality with a consulting approach.
• Excellent verbal and written communication skills.

Responsibilities

• Lead scoping and discovery sessions with sales and client teams.
• Engage with clients to architect solutions that best meet needs.
• Create accurate Statements of Work and proposed solutions.

Skills

Experience in Professional Services or Consulting

Experience with CX, CCaaS, UCaaS solutions

Software implementation or coding experience

Ability to communicate technical concepts

Salesforce and CRM experience

Job description

As a Senior Solution Architect, you will be responsible for designing and implementing complex software solutions that meet the needs of the organization and its customers. You will work closely with cross‑functional teams to understand business requirements and develop solutions that align with organizational goals. You will also provide technical guidance and mentorship to junior architects and engineers.

Duties and Responsibilities

• Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
• Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on‑the‑fly solution suggestions, and relevant lines of questioning that may not have been prepared in advance of the conversation
• Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
• Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps, and continuously improve SOWs and the SOW process
• Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
• Partner with sales, product, and engineering to help prioritize products and features based on client needs
• Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.
• Help build out department methodology and tools to improve quality and efficiency
• Leverage strong technical acumen to identify process improvements and technical solutions

Preferred Background

• 3‑5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
• Experience with CX, CCaaS, and/or UCaaS solutions
• Software implementation or coding experience is a plus
• Familiar with creating and managing Web Services (REST/SOAP/WSDL).
• A proven track record of managing and delivering IT projects for enterprise companies
• Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
• A passion for helping people solve problems and a proven ability to understand progressive technology
• Excellent verbal and written communication skills and meticulous attention to detail
• Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
• Ability to work cross‑functionally in a fast‑paced startup environment
• Salesforce and other CRM experience preferred

Pay Range (OTE Pay): $136,000 to $204,000

Other Types of Pay: Based on level and role the employee may be eligible for long‑term incentives in the form of equity and short‑term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Work Environment and Physical Requirements: Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.)

To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.