Solutions Architect - Professional Services

Talkdesk

United States

On-site

USD 109,000 - 164,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, Vision, Life and Disability Insurance

401(k) plan

Uncapped paid time off

14 paid holidays each year

Job summary

A leading tech company in the United States seeks a Solutions Architect to lead client engagements and architect customized solutions. This role demands a strong background in Professional Services or Consulting, with experience in CCaaS and UCaaS solutions. You will create Statements of Work, collaborate across teams, and communicate effectively with clients. A passion for solving problems and excellent communication skills are essential for success in this dynamic environment.

Qualifications

3-5 years of experience in Professional Services or Consulting.
Experience in CCaaS and UCaaS solutions.
Software implementation or coding experience is a plus.
Excellent verbal and written communication skills.

Responsibilities

Lead scoping and discovery sessions with sales and client teams.
Engage with clients to architect tailored solutions.
Create accurate Statements of Work and proposed solutions.
Partner closely with product, implementation, and sales teams.

Skills

Professional Services or Consulting experience

CCaaS and UCaaS solutions

Engaging personality

Excellent verbal and written communication skills

Ability to work cross-functionally in a fast-paced environment

Education

3-5 years of experience in Professional Services or Consulting

5 years of IT project management experience

Tools

Salesforce

REST/SOAP/WSDL

Job description

Solutions Architect - Professional Services

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

We embrace FAST, our fundamental operating principles that define who we are as an organization. FAST: Focus + Accountability + Speed = Talkdesker.

Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
Talkdesker: YOU!

Responsibilities:

Lead scoping and discovery sessions with sales and client teams to gain a deep understanding of business requirements
Engage with clients to architect solutions that best meet needs including offering best practice recommendations, on-the-fly solution suggestions and relevant lines of questioning that may not have been prepared in advance of the conversation
Create accurate Statements of Work and proposed solutions that encompass all requirements, deliverables, schedules, tasks, and pricing
Partner closely with Talkdesk’s product, implementation and sales teams to identify issues, close gaps and continuously improve SOWs and the SOW process
Gain a deep level of product knowledge and partner closely with product and engineering teams to identify product gaps and place new features & products on the roadmap
Partner with sales, product, and engineering to help prioritize products and features based on client needs
Effectively translate client requirements and program characteristics to internal stakeholders. Ensure the client’s goals align with Talkdesk’s product offering and implementation methodology.
Help build out department methodology and tools to improve quality and efficiency
Leverage strong technical acumen to identify process improvements and technical solutions

Requirements:

3-5 years of experience in Professional Services or Consulting, or 5 years of IT project management experience in a SaaS business
Experience in CCaaS and UCaaS solutions
Software implementation or coding experience is a plus
Familiar with creating and managing Web Services (REST/SOAP/WSDL).
A proven track record of managing and delivering IT projects for enterprise companies
Engaging personality and possesses a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
A passion for helping people solve problems and proven ability to understand progressive technology
Excellent verbal and written communication skills and meticulous attention to detail
Mature demeanor and positive attitude, as well as discretion and sensitivity when dealing with clients
Ability to work cross-functionally in a fast-paced startup environment
Salesforce and other CRM experience preferred

Pay Range (Base Pay): $109,000 - $164,000

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date.

All questions or concerns about this posting should be directed to the Talent team at People.Support@talkdesk.com.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

Seniority level