Senior Solution Consultant

Talkdesk; United States; On-site; USD 123,000 - 205,000; Full time

Benefits offered by this job

Health Insurance

401(k) plan

Uncapped PTO program

14 paid holidays

Job summary

Talkdesk is hiring a Senior Solutions Consultant to drive the implementation of cutting-edge CXA and CCaaS solutions in their Professional Services organization. The ideal candidate will lead strategic implementations, support customer adoption, and act as a trusted advisor throughout the customer journey. Candidates should have strong programming skills, experience in Professional Services, and excellent communication abilities. This role offers competitive pay and comprehensive health benefits.

Qualifications

• 3+ years in Professional Services, Consulting, or IT/Software Development.
• Ability to communicate technical concepts to people of all backgrounds.
• Highly organized self-starter that seeks challenging opportunities.

Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions.
• Provide guidance and support to ensure project success.
• Collaborate with internal teams to address issues and deliver updates.

Skills

Strong programming skills in JavaScript

Strong programming skills in Python

Strong programming skills in TypeScript

Working knowledge of REST APIs

Experience with AI solutions

Client management experience

Fluency in English

Education

Bachelor's degree in a technical field

Tools

CRM systems

Diagram flowchart software such as Visio

Job description

Senior Solutions Consultant – Talkdesk Professional Services

As a Senior Solutions Consultant within Talkdesk's Professional Services (PS) organization, you will provide a white‑glove experience and drive the implementation of cutting‑edge CXA and CCaaS solutions that align with strategic objectives and support excellence at every stage of the Customer Journey.

Primary Responsibilities

• Lead strategic implementations of CXA and CCaaS solutions with new and existing customers that meet customer use cases, leveraging industry knowledge, product expertise, and best practices.
• Provide guidance and hands‑on support to internal teams, external partners, and customers during the implementation of Talkdesk CXA and CCaaS products, ensuring technical alignment and project success.
• Drive post‑implementation success and customer adoption by providing strategic guidance, best practices, and actionable recommendations.
• Collaborate with internal teams (e.g., Product, Support) to address feature requests, resolve issues, and deliver updates that align with customer needs.
• Contribute to the ongoing development of CXA‑specific templates, playbooks, and best practices to streamline deployment and ensure consistent implementation quality.
• Act as a trusted advisor to stakeholders, building relationships with executives and providing long‑term guidance on CXA strategy and success.

Requirements

• Bachelor's degree in a technical field or significant professional experience in a technical role.
• 3+ years in Professional Services, Consulting, or IT/Software Development, with a focus on AI or automation solutions in a SaaS environment.
• Strong programming skills in one or more languages such as JavaScript, Python, or TypeScript.
• Demonstrated experience working with REST APIs, webhooks, and SDKs to build integrations between different software systems.
• Working knowledge of foundation models, RAG, LLM orchestration, and AI toolchains.
• A true consultative approach and ability to communicate technical concepts to people of all backgrounds and skill levels.
• Mature demeanor and positive attitude, as well as discretion and sensitivity when interacting with clients; client management experience is highly valued.
• Engaging personality, polished verbal and written communication skills, and meticulous attention to detail.
• Highly organized self‑starter that seeks challenging opportunities.
• Ability to work cross‑functionally in a fast‑paced environment.
• Fluency in written and spoken English.

Nice‑to‑haves

• Fluency in written and spoken Portuguese, Spanish, French, German.
• Basic knowledge of building or optimizing conversational agents, chatbots, or virtual assistants.
• Familiarity with CRM systems (Salesforce, Zendesk, and others) and/or Contact Center Solutions.
• Experience with diagram flowchart software such as Visio, Lucid Chart, etc.

Pay and Benefits

• Pay Range (OTE Pay): $123,000 – $205,000.
• Other types of pay: Based on level and role, employee may be eligible for long‑term incentives in the form of equity and short‑term incentives such as bonus or commission.
• Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
• Retirement Benefits: 401(k) plan.
• Paid Time Off: Uncapped PTO program subject to manager approval and consistent with business needs.
• Paid Holidays: 14 paid holidays each year.
• Paid Sick Leave: Uncapped paid time off, subject to manager approval and consistent with business needs.

Work Environment and Physical Requirements

Primarily office‑environment work, extended periods of sitting or standing, computer‑based work. Limited lifting, and equipment usage limited to computer‑related equipment (keyboards, mouse, etc.).

Equal Employment Opportunity Statement

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.