Solutions Engineer - Enterprise - Mixed Industries (West)

Talkdesk2; United States; On-site; USD 135,000 - 205,000; Full time

Benefits offered by this job

Health insurance (Medical, Dental, Vision)

401(k) plan

Uncapped paid time off

14 paid holidays annually

Job summary

Talkdesk2 is seeking a Solutions Engineer in the United States to conduct research and engage in discovery conversations with customers. In this role, you will leverage your expertise in VOIP/Telecommunications to deliver value-driven presentations and collaborate closely with internal teams to address customer needs.

The ideal candidate should possess a background in Computer Science and have at least 5 years of relevant experience. Bilingual proficiency in French is essential. The position offers a competitive pay range of $135,000 to $205,000.

Qualifications

• 5+ years as a Solutions Engineer in Software or Telecommunications.
• Bilingual in French is required.
• Ability to communicate complex concepts to diverse audiences.

Responsibilities

• Conduct discovery conversations to understand customer needs.
• Design and deliver presentations showcasing Talkdesk's capabilities.
• Work closely with product management to incorporate customer feedback.

Skills

Presentation skills

Problem-solving skills

Communication skills

Knowledge in web/scripting technologies

Knowledge of UCaaS, CCaaS software

Education

B.S. Computer Science, Software Engineering, MIS

Tools

Customer Relationship Management Software

Job description

Responsibilities

• Conduct research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges.
• Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to gather information that can be leveraged in upcoming presentations.
• Uses in-depth knowledge of Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continuously learns about Talkdesk solutions to keep up with innovations and new releases of TD software.
• Designs and delivers presentations to customers, on-site & virtual, showing Talkdesk’s capabilities, aligned to the customer's pains and needs uncovered during Discovery.
• Generates simple value statements illustrating the financial value of a Talkdesk solution to customers.
• Assists with scoping SOWs for customer implementations as needed.
• Scopes, executes and manages customer pilots and POCs.
• Responds to functional and technical RFI/RFP requirements and maps said requirements to the software solution.
• Works closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps.
• Assists with marketing and demand generation events as necessary.

Core Background

• B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
• 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, premise or cloud selling to Commercial or Enterprise customers.
• Bilingual in French.
• Ability to command the attention in a room by delivering compelling presentations and demonstrations.
• Good problem solving skills, including the ability to meet a business requirement with a technical solution.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
• Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
• Knowledge of UCaaS, CCaaS software is a plus.
• Knowledge in web / scripting technologies is a plus.

Pay Range (OTE)

Pay Range (OTE): $135,000 to $205,000

Other Types of Pay

Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance

Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits

401(k) plan

Paid Time Off

Talkdesk offers an uncapped paid time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.

Paid Holidays

Talkdesk offers 14 paid holidays each year.

Paid Sick Leave

Exempt employees have uncapped paid time off and non-exempt sick leave follows accrual standards; both are subject to manager approval and consistent with business needs.

Work Environment and Physical Requirements

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

EEO Statement

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.