Senior Software Support Engineer - Semiconductors

ASM; Phoenix (AZ); On-site; USD 90,000 - 140,000; Full time

Job summary

ASM seeks a Senior Software Support Engineer in Phoenix to investigate, reproduce, and resolve software issues on semiconductor processing equipment. You will handle escalation calls and collaborate with developers, QA, and field engineers to drive customer-ready fixes.

Travel up to 25% domestically and internationally, with a focus on establishing ASM's Phoenix software hub and supporting installations, training, and troubleshooting for ASM products.

Qualifications

• BS+ 8 years or MS+ 4 years in CS/CE.
• Able to read code and diagnose issues.
• Software development or QA experience.

Responsibilities

• Gather information to investigate issues, reproduce, and identify root cause.
• Triage and resolve software issues, including embedded software for control systems.
• Manage escalation calls with field support engineers.
• Create bug reports for developers to fix and guide verification with QA.
• Collaborate with QA to add reproduced bugs to regression suites.
• Travel to customer sites to support installations and troubleshooting.

Skills

C/C++

C#

Python

Code reading

QA testing

Troubleshooting

Education

BS in CS/EE

Tools

GitLab

GitHub

Job description

ASM seeks a Senior Software Support Engineer in Phoenix to investigate, reproduce, and resolve software issues on semiconductor processing equipment. You will handle escalation calls and collaborate with developers, QA, and field engineers to drive customer-ready fixes.

Travel up to 25% domestically and internationally, with a focus on establishing ASM's Phoenix software hub and supporting installations, training, and troubleshooting for ASM products.