Senior Engineer, Software Support

ASM; Phoenix (AZ); Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

ASM seeks a Senior Software Support Engineer in Phoenix to investigate, reproduce, and resolve software issues on semiconductor processing equipment. You will handle escalation calls and collaborate with developers, QA, and field engineers to drive customer-ready fixes.

Travel up to 25% domestically and internationally, with a focus on establishing ASM's Phoenix software hub and supporting installations, training, and troubleshooting for ASM products.

Qualifications

• BS+ 8 years or MS+ 4 years in CS/CE.
• Able to read code and diagnose issues.
• Software development or QA experience.

Responsabilités

• Gather information to investigate issues, reproduce, and identify root cause.
• Triage and resolve software issues, including embedded software for control systems.
• Manage escalation calls with field support engineers.
• Create bug reports for developers to fix and guide verification with QA.
• Collaborate with QA to add reproduced bugs to regression suites.
• Travel to customer sites to support installations and troubleshooting.

Connaissances

C/C++

C#

Python

Code reading

QA testing

Troubleshooting

Formation

BS in CS/EE

Outils

GitLab

GitHub

Description du poste

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

The Role

At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Based in Phoenix, the Senior Software Support Engineer will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. Be part of ASM's investment in expanding software engineering capabilities in Phoenix and help establish the Phoenix Hub for semiconductor software development.

What You'll Be Working On

• Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions.
• Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs.
• Responsible for managing escalation calls with field support engineers
• Create bug reports for the developer to use when fixing the bug.
• Work with QA to add replicated bugs to the regression.
• Travel to customer sites to support installations, training, and troubleshooting of ASM products.
• Talking to the account team and GPS group (not directly with the customer) when investigating reported issues.
• The team will handle all issues until they are ready to send them to the developer.

What We're Looking For

• BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field.
• Ability to read code and diagnose issues.
• Software development or test (QA) experience.
• Ability to travel 10-25% domestically and internationally.
• Preferred expertise in C/C++, C#, Python, Gitlab/Github.
• Experience with semiconductor equipment preferred
• Experience working with two or more of the following is preferred: software for machine control, Semiconductor, Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software

What Sets You Apart

• Experience with ASM platforms
• Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers
• Strong team collaboration skills with the ability to work independently and lead meetings
• Hands-on experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies.
• Structured, logic-based troubleshooting skills with the ability to coach others
• Experience collaborating with Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams to address complex customer escalations.
• Ability to operate eAectively in a fast-paced, multifunctional environment independently
• Strong multitasking and organizational capabilities
• Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP
• Excellent communication skills—clear, concise, and eAective with peers, management, and customers
• Strong leadership qualities with the ability to mentor and develop others
• Acts as a role model while fostering strong internal and customer relationships
• Familiarity with AI-assisted development tools, large language models (LLMs), and modern software engineering practices leveraging generative AI.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.