Senior IT Support Engineer - Cambridge, MA

Merge IT; Cambridge (MA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior IT Support Engineer to join their team in Cambridge, MA. This role offers the chance to work onsite and provide comprehensive technical support for hardware, software, and network issues. With a focus on troubleshooting and configuration, you'll lead small teams and ensure compliance with company processes. The position is part of a 6+ month contract with potential for extensions or permanent conversion, making it an exciting opportunity for seasoned professionals looking to make an impact in a dynamic environment.

Qualifications

• 7+ years of experience in IT service environments.
• Experience with ticketing systems, especially ServiceNow.

Responsibilities

• Provide technical support for hardware, software, and network issues.
• Document and report work to ensure compliance with procedures.

Skills

IT Service Management

Technical Support

Troubleshooting

PC Imaging

Mobile Support

Audio-Visual Support

Education

Bachelor's Degree in a Technical Field

Industry Certifications

Tools

ServiceNow

Job description

Our enterprise-level client is seeking to add a Senior IT Support Engineer to work onsite in Cambridge, MA. Please see below for full details:

Job Notes:

1. 6+ month contract / extensions and perm conversion possible with good performance.
2. Onsite in Cambridge, MA
3. Drug & Background check required.

Pay rate = $30-32 W2 per hour depending on experience.

Role Overview:

As a Senior Customer Engineer, you will provide a range of hardware, software, and network technical support, including troubleshooting, staging and configuration, and resolving tickets for internal and external customers.

What you'll be doing:

1. Perform complex technical work activities remotely or onsite to meet business and customer requirements.
2. Coordinate small teams delivering basic work packages in line with company processes.
3. Provide technical leadership in your area of expertise.
4. Document and report work completed to ensure compliance with company and customer procedures.

Requirements:

1. 7 years of experience in an IT service environment.
2. Experience with ticketing systems such as ServiceNow.
3. Authorized to work in the United States.
4. BA or equivalent technical degree preferred; industry certifications are a plus.
5. Experience with ServiceNow, hardware break-fix, PC imaging, troubleshooting, mobile support, and audio-visual support.

Why Choose Merge IT?

We have a team of talented professionals that drive growth by delivering top-quality IT talent to Fortune 100 clients, including big banks and pharma companies.

Follow us on social media @MergeITLLC on Instagram, Facebook, or Twitter for updates on open positions, career advice, and insider tips. Visit: (url removed)

Equal Opportunity Employer:

Merge IT celebrates diversity and is committed to creating an inclusive environment. All hires will verify identity and work eligibility in the U.S. as required by law. This posting does not guarantee employment.