Senior Software Release & On-Call Coordinator

ProducePay; Sunnyvale (CA); On-site; USD 137,600 - 206,400; Full time

Job summary

Carbon seeks a Software Operations Coordinator to own the operational surface area that keeps the team productive, coordinating releases, on-call rotations, and access management across SaaS tools and cloud IAM.

You will triage support tickets, manage vendor relationships, and assist with onboarding/offboarding, cost stewardship, and incident coordination, reporting to the Head of Software.

Qualifications

• Five or more years of experience supporting an engineering team or similar role.
• Strong sense of ownership and ability to close loops.
• Excellent written and verbal communication across engineers, support, vendors, and finance.
• Proficient with Jira, GitHub, Slack, SaaS admin consoles, cloud IAM basics, and on-call schedulers like PagerDuty.
• Good judgment about standing authority and escalation when needed.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Run the software release process end to end, coordinating across engineering while engineers handle technical calls.
• Manage on-call rotations and recurring assignments, including swaps and coverage gaps.
• Own account and access management across SaaS tools, internal systems, and cloud IAM.
• Own vendor and third-party relationships, including renewals and escalation contacts.
• Triage incoming support tickets and liaise between Support and Engineering for deeper decisions.

Skills

Ownership & accountability

Clear communication

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Jira

GitHub

Slack

SaaS admin consoles

Cloud IAM basics

PagerDuty

Job description

Carbon seeks a Software Operations Coordinator to own the operational surface area that keeps the team productive, coordinating releases, on-call rotations, and access management across SaaS tools and cloud IAM.

You will triage support tickets, manage vendor relationships, and assist with onboarding/offboarding, cost stewardship, and incident coordination, reporting to the Head of Software.