Senior Software Implementation Specialist

Journal Technologies; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Software Implementation Specialist to join their eLitigation team. This role is pivotal in configuring case management software and ensuring successful software rollouts. The ideal candidate will have a strong background in project management and client relations, with the ability to gather requirements and provide training. With a commitment to improving the justice system through innovative technology, this position offers a collaborative environment where your contributions will have a meaningful impact. Join a team that values your expertise and supports your professional growth while working on projects that matter.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Retirement Plan

Flexible Working Hours

Paid Time Off

Book Subscriptions

Travel Opportunities

Qualifications

• 3+ years of experience with relational databases and querying.
• Proven ability to maintain focus and work effectively under pressure.

Responsibilities

• Configure case management software and create business rules.
• Conduct onsite training and provide go-live assistance.

Skills

Project Management

Client Relationship Skills

Analytical Skills

Multitasking

Learning Agility

Education

Bachelor's Degree

Equivalent Work Experience

Tools

Microsoft SQL Database

Oracle Database

Jasper Reports

Crystal Reports

Microsoft SQL Reporting Services

Java

Groovy

Velocity

REST APIs

SOAP APIs

Job description

Senior Software Implementation Specialist

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America and the world.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

Journal Technologies is looking for a high-energy, results-oriented project professional to work on eLitigation projects for our growing software and services company. The successful candidate will have a background in software rollouts including requirements gathering, environment setup and install, configuration/development, training, go-live, and support.

The Software Implementation Specialist (SIS) will work as a member of the eLitigation team. The SIS is responsible for delivering contracted products and services such as reports, business rules, and general software configuration. The SIS will interact with customers as a primary representative for Journal Technologies as well as coordinate and complete a variety of activities in the configuration process. The Software Implementation Specialist will be a standing expert on Journal Technologies’ Product offerings, our internal implementation processes, and the customer’s business processes.

Responsibilities:

• Configure case management software using built-in administrative user interface including forms (screens), searches, and workflow
• Create business rules within the software using Groovy and Velocity
• Gather specifications for and review data conversion
• Actively work on document/report specification gathering, development and review
• Conduct onsite administrative and user training and go-live assistance
• Knowledge of Windows Server-based environments and networks
• Knowledge of interfacing with REST and SOAP APIs

Requirements:

• Bachelor’s degree, or equivalent work experience, and knowledge of project management principles.
• 3+ years of professional, full-time experience with querying relational databases, preferably TSQL or PL/SQL
• Proven experience as an Implementation Specialist, preferably within a similar environment.
• Proven ability to maintain focus and work effectively with multiple demands
• Knowledgeable on most: (Microsoft SQL database or Oracle database, and report software such as Jasper or Crystal Reports, Microsoft SQL reporting services, Java, Groovy, and Velocity)
• Ability to demonstrate learning agility and critical thinking skills
• Strong client relationship skills
• Ability to work as part of a team to accomplish tasks
• Must be able to recognize basic procedural issues as they arise, then escalate appropriately
• The ability to learn and apply basic concepts in new situations
• Proficiency in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills.
• Top-notch interpersonal abilities.
• Affinity for multitasking with precision.
• Ability to travel to client sites.

Preferred Qualifications:

• Industry knowledge in Litigation

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.

Competitive compensation based on skills, experience, and years of service.

Quality medical, dental and vision coverage.

Competitive paid time off as well as paid holiday time.

401(k) retirement (US) and GRRSP (CDN) programs.

Book subscriptions with an extensive library in each office for personal and professional growth.

Flexible working hours which you can coordinate with your supervisor.

Ability for employees to work from a remote location (e.g., home) or office.

Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.

Travel opportunities between Journal Technology offices and with clients.

We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.