Senior Software Engineer - Problem Management Automation and Analytics (On-site)

Truist; Charlotte (NC); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan

Vacation and holidays

Job summary

Truist is seeking a Senior Software Engineer in Charlotte to design and deliver scalable software, automation, analytics, and reporting that improve Problem Management. You will work with architects, engineers, and platform teams to reduce toil, automate procedures, and build secure, auditable solutions using enterprise platforms including ServiceNow.

Office-based role with 5 days in office. The position emphasizes deep software engineering fundamentals, observability, ITSM practices, and

Qualifications

• Bachelor's degree or equivalent in Computer Science, Software Engineering, or related field.
• 7+ years of professional software development experience.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Strong understanding of SDLC, testing, deployment, and security practices.

Responsibilities

• Design and implement scalable, secure, and available software solutions.
• Lead end-to-end technical design and implementation within the domain.
• Troubleshoot complex technical issues and improve performance and reliability.
• Provide technical guidance, coaching, and reviews to engineers.
• Evaluate new technologies and propose concepts for features and capabilities.

Skills

Software engineering

Software architecture

REST APIs

Cloud platforms

ServiceNow

CI/CD

Data dashboards

Observability

Education

Bachelor’s degree in Computer Science or Software Engineering

Tools

Git

CI/CD pipelines

Automated testing

Code review

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

The Senior Software Engineer designs and delivers scalable software, automation, analytics, and reporting capabilities that improve how Problem Management identifies, analyzes, and eliminates recurring production risk. The engineer works with Problem Management practitioners and enterprise technology teams to convert repetitive manual work, documented procedures, and fragmented analysis into secure, reusable, and governed technology solutions. Primary areas of focus include eliminating operational toil, automating reactive and proactive Problem Management procedures, strengthening thematic and causal analysis, and developing dashboards and data products using ServiceNow and related enterprise platforms. The engineer builds integrations, workflow automation, analytical tools, and AI-assisted capabilities that reduce cycle time, improve data quality, strengthen control effectiveness, and help teams identify recurring failure patterns earlier. The role requires strong software-engineering fundamentals combined with an understanding of enterprise technology operations, reliability, observability, and IT service management. The engineer will work across Problem Management, Incident Management, Event Management, architecture, data, platform, and operational teams to deliver secure, supportable, auditable, and production-ready solutions.

For this opportunity: Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

Role is NOT remote

In office expectations are 5 days per week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
• Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
• Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
• Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.
• Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
• Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
• Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
• Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.
• Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Qualifications Required

• Bachelor’s degree in Computer Science, Software Engineering, a related field, or equivalent education, training, and work-related training.
• Minimum of 7 years of professional experience in software development.
• Deep knowledge of multiple programming languages, software architecture, and design principles.
• Deep understanding of software development lifecycle, testing, deployment, and security practices.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Qualifications

• Strong professional experience developing production-grade software using Python, Java, or TypeScript, with the ability to select the appropriate language and design pattern for the solution.
• Hands‑on experience designing and integrating REST APIs, webhooks, asynchronous processes, event‑driven services, and scalable backend systems.
• Experience developing secure cloud‑native solutions using AWS or comparable enterprise cloud platforms.
• Experience with ServiceNow, including APIs, reporting, dashboards, workflow integration, data models, and development against enterprise ITSM data.
• Experience automating manual procedures, operational workflows, data collection, validation, routing, reconciliation, reporting, or control activities.
• Experience with modern software delivery practices, including Git, CI/CD pipelines, automated testing, code review, security scanning, release controls, monitoring, and production support.
• Experience building dashboards, analytical applications, data visualizations, or decision‑support tools that translate operational data into actionable insights.
• Working knowledge of Problem Management, Incident Management, Major Incident Management, Event Management, root cause analysis, corrective actions, operational controls, or related ITSM practices.
• Experience developing analytical methods that identify patterns, recurring conditions, causal relationships, risk concentrations, and systemic improvement opportunities across large operational datasets.
• Familiarity with observability and operational platforms such as Splunk, Dynatrace, xMatters, or equivalent technologies.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax‑preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full‑time or part‑time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

About Truist Truist is a purpose-driven financial services company, formed by the historic merger of equals of BB&T and SunTrust. We serve clients in a number of high-growth markets in the country, offering a wide range of financial services. At Truist, our purpose is to inspire and build better lives and communities. That happens through real care to make things better. To meet client needs, to empower teammates, and to lift up communities. Learn more about Truist on truist.com.