Senior Software Engineer - Customer Onboarding & Experience

Pantheon; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health & Wellness

Remote & In-Office flexibility

Flexible Time-Off

Monthly book & gym allowance

Promoting inclusivity programs

Donation Matching program

Employee Resource Groups

Professional development access

Job summary

Pantheon is seeking a software engineer focused on improving the end-to-end onboarding experience for new customers adopting the Pantheon platform.

You will work with a range of technologies including Python services, a GraphQL gateway, Auth0-based authentication, and Terraform-managed infrastructure on Google Cloud. The role emphasizes collaboration across departments and delivering reliable deployments.

Qualifications

• 5-8+ years of professional software development experience.
• Strong knowledge of distributed systems, data structures, and algorithms.
• Experience with authentication/authorization systems, including Auth0.
• Proficient in Python, Go or JavaScript.
• Experience with RESTful and GraphQL APIs.
• Experience with cloud platforms (GCP/AWS) and Kubernetes.
• Excellent writing skills for technical documentation.

Responsibilities

• Build features to improve end-to-end onboarding experience for new customers.
• Collaborate with cross-functional teams across Pantheon to deliver value.
• Contribute to technical documentation and developer workflows.
• Ensure deployments are reliable, tested, and well-architected.
• Solve complex problems and drive projects to completion.

Skills

End-to-end customer experience

Distributed systems

RESTful APIs

GraphQL APIs

Auth0 authentication/authorization

Python/Go/JavaScript

Kubernetes

Terraform

Cloud platforms (GCP/AWS)

Cross-functional collaboration

Problem solving

Documentation writing

Tools

Terraform

Kubernetes

GraphQL

Auth0

Job description

Pantheon is seeking a software engineer focused on improving the end-to-end onboarding experience for new customers adopting the Pantheon platform.

You will work with a range of technologies including Python services, a GraphQL gateway, Auth0-based authentication, and Terraform-managed infrastructure on Google Cloud. The role emphasizes collaboration across departments and delivering reliable deployments.