Founding Ecosystem Engineer

Webhosting; Northern (KY); On-site; USD 140,000 - 173,000; Full time

Job summary

Pantheon’s WebOps Platform powers the open web, serving 300,000+ sites. You’ll be the first engineer in a product early life, defining the discipline as you build it.

You’ll work with agency partners and direct customers to create materials, reference implementations, and reusable kits for integrations. The role blends writing and coding, with initial emphasis on guides and documentation, growing to include patterns and reference implementations as the project matures.

Qualifications

• Strong writing and coding skills for documentation, guides, and reference implementations.
• Experience building integrations, connectors, and adapters.
• Ability to generalize one-off solutions into reusable kits for future clients.

Responsibilities

• Scope enablement needs per implementation with the sales engineer and client.
• Write documentation and guides that are clear and tested.
• Build reference implementations and example widgets with real integrations built in.
• Build connectors and adapters for multiple vendors.
• Create build scripts and AI skills to automate repetitive tasks.
• Generalize from one-off to reusable solutions for future clients.
• Provide feedback to product based on recurring needs and potential features.

Skills

Documentation

Coding

AI skills

Integrations

Scripting

Reference implementations

Job description

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations including Clorox and the United Nations drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

This is a foundational role – the first engineer of its kind here, on a product early in its life. There is a large amount of ground to clear and no established playbook. You'll define the discipline as you build it.

The people implementing on our new platform – developers at agency partners in most cases, in-house teams at direct customers in others – are building design systems and websites and connecting those sites to third-party services: commerce platforms, identity providers, analytics, search, consent management, industry-specific backends. Your job is to make that work easier. Not by doing it for them – we provide the materials so clients can do it themselves. "Materials" is deliberately broad: documentation and guides, scripts, AI skills, connectors, reference implementations, and example widgets with integrations already built in (which are really just reference implementations in another form).

How the work arrives: our sales engineer learns that a client is about to implement against a particular system – say, BigCommerce. You, the SE, and the client then work out the list of materials that would make that implementation easier, and you build them. The one-off then becomes reusable: what you built for one client's BigCommerce integration is the starting kit for the next one.

The mix of writing versus coding will shift over time. Early on, it's probably more writing – guides and documentation – with the coding share growing as patterns repeat and reference implementations accumulate. We honestly don't know the long-run split, which is why we need someone genuinely strong at both.

What you’ll do

• Scope enablement needs per implementation.Work with the sales engineer and the client to identify what would make an upcoming implementation easier, and turn that into a concrete build list.
• Write documentation and guides.Clear, tested, step-by-step material that a developer who has never talked to you can follow to a working result.
• Build reference implementations and example widgets.Working examples with real integrations built in - the fastest way to show a client how something is done is to hand them a version that already does it.
• Build connectors and adapters.Where a category is a long tail of vendors rather than one dominant player, build the flexible pattern plus worked examples rather than betting on a single vendor.
• Build scripts and AI skills.Tooling - including agentic AI skills - that automates or accelerates the repetitive parts of implementation work.
• Generalize from one-off to reusable.When a solution gets built for one client, capture it so the next client with the same need starts from a kit instead of from scratch.
• Feed product.You'll see, before anyone else, which needs recur often enough to become real platform features. Make that case with evidence.

What success looks like in the First 90 days

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

Compensation: Base Salary of $140,000 - 173,000 USD, plus bonus and equity

Pantheon is an equal opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation due to a disability for any part of the interview process, please contact [e-mail]. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

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