Senior Software Engineer (New Customer Experience)

Pantheon; United States; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health & Wellness

Remote & In-Office flexibility

Flexible Time-Off

Monthly book & gym allowance

Promoting inclusivity programs

Donation Matching program

Employee Resource Groups

Professional development access

Job summary

Pantheon is seeking a software engineer focused on improving the end-to-end onboarding experience for new customers adopting the Pantheon platform.

You will work with a range of technologies including Python services, a GraphQL gateway, Auth0-based authentication, and Terraform-managed infrastructure on Google Cloud. The role emphasizes collaboration across departments and delivering reliable deployments.

Qualifications

• 5-8+ years of professional software development experience.
• Strong knowledge of distributed systems, data structures, and algorithms.
• Experience with authentication/authorization systems, including Auth0.
• Proficient in Python, Go or JavaScript.
• Experience with RESTful and GraphQL APIs.
• Experience with cloud platforms (GCP/AWS) and Kubernetes.
• Excellent writing skills for technical documentation.

Responsibilities

• Build features to improve end-to-end onboarding experience for new customers.
• Collaborate with cross-functional teams across Pantheon to deliver value.
• Contribute to technical documentation and developer workflows.
• Ensure deployments are reliable, tested, and well-architected.
• Solve complex problems and drive projects to completion.

Skills

End-to-end customer experience

Distributed systems

RESTful APIs

GraphQL APIs

Auth0 authentication/authorization

Python/Go/JavaScript

Kubernetes

Terraform

Cloud platforms (GCP/AWS)

Cross-functional collaboration

Problem solving

Documentation writing

Tools

Terraform

Kubernetes

GraphQL

Auth0

Job description

• The New Customer Experience team is looking for a software engineer focused on improving the end-to-end experience for new customers adopting the Pantheon platform
• Our team interfaces with almost every department at the company on one of the highest priority initiatives at Pantheon: completely revamping how customers discover, evaluate, onboard, and get value from our product
• You will work on a variety of technologies, including Python services, our GraphQL gateway, authentication and authorization systems using Auth0, and infrastructure managed with Terraform on Google Cloud

Benefits

• Health & Wellness: Taking care of you and your family is important to us. Our healthcare benefits program delivers choice and value so you can prioritize your health
• Remote & In-Office: We believe in a flexible employee experience, our San Francisco office is a center for collaboration and connection, but it’s not the only place this happens
• Flexible Time-Off: We encourage work/life balance. Take time off when you need it, and return ready to make magic on the internet when you’re ready and refreshed
• Monthly Book & Gym Allowance: One of the many ways we enable our team to take control of their development and wellness is to take advantage of our books and gym membership allowance
• Promoting Inclusivity: We strive to have a culture where Pantheors across the globe feel a high sense of belonging and engagement. We have several programs in place to help cultivate inclusion at Pantheon, including educational events, open forums, and training opportunities
• Giving Back: We believe in cultivating passion and giving back to the community we live and work in. Pantheon offers a Donation Matching program of $500 per employee and holds multiple team volunteer opportunities throughout the year
• Employee Resource Groups: Our Pantheon Resource Groups (PRGs) allow employees to connect, support each other, and spread awareness
• Professional Development: We support employee learning and development through company led-training, leadership forums, and full access to LinkedIn Learning’s catalogue of courses

Desire to build new features and push the capabilities of the product forwardPassion for continuous learning on a diverse technical stackGood writing skills, to contribute to technical documentationCapacity to work carefully and meticulously, to ensure products are reliable and well tested, and deployments are stableAbility to work well with cross-functional teamsStrong understanding of distributed systems, data structures, and algorithmsExperience with authentication and authorization systems, including Auth0Proven ability to independently solve problems and drive projects to completionExperience with RESTful and Graphql APIsExperience with cloud platforms (e.g., GCP, AWS) and container orchestration tools (e.g., Kubernetes)Advanced proficiency in programming languages such as Python, GoLang, or JavaScript5-8+ years of professional experience in software development