Senior Software Engineer, Care Experience: AI & Support

Toast Tab, Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Toast Tab, Inc. is seeking a Senior Software Engineer for its Care Experience team to enhance support interactions through AI-driven platforms. You will design and operate key components that significantly impact the customer support experience, collaborating with product and design teams to ensure fast and reliable solutions.

A successful candidate will have 5+ years of software engineering experience, particularly using Java or Kotlin. This role offers the opportunity to mentor junior engineers and influence technical direction while working remotely.

Qualifications

• 5+ years of experience in software engineering.
• Strong background in building and maintaining production systems.
• Experience with AI tooling and APIs.

Responsibilities

• Design and build core components of support technology platforms.
• Own backend services that power support channels.
• Contribute to the scalability and performance of support systems.
• Collaborate with product and design teams.
• Mentor junior engineers and support team members.

Skills

Software engineering

Production systems (Java, Kotlin)

API design

AI tooling proficiency

Collaboration and communication

Tools

Cursor

Claude

MCP servers

Job description

Toast Tab, Inc. is seeking a Senior Software Engineer for its Care Experience team to enhance support interactions through AI-driven platforms. You will design and operate key components that significantly impact the customer support experience, collaborating with product and design teams to ensure fast and reliable solutions.

A successful candidate will have 5+ years of software engineering experience, particularly using Java or Kotlin. This role offers the opportunity to mentor junior engineers and influence technical direction while working remotely.