Senior Software Engineer, Care Experience — AI Platforms

Toast; United States; Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid work model

Comprehensive benefits package

Job summary

Toast is seeking a Senior Software Engineer to join its Care Experience team. This role focuses on designing and operating core components of support technology platforms that improve customer interactions. You’ll work on backend services and ensure they operate efficiently under pressure.

The ideal candidate has at least 5 years of engineering experience with Java or Kotlin, and is skilled in designing APIs and AI-integrated solutions. Join Toast to make a meaningful impact in the restaurant industry.

Qualifications

• 5+ years of experience in software engineering, ideally with Java or Kotlin.
• Experience designing APIs and services for customer-facing tools.
• Proficient with AI tools like Cursor and Claude.
• Ability to lead complex features from design to production.
• Experienced in developing business-critical systems.

Responsibilities

• Design and operate core components of Toast's Support Technology platforms.
• Own backend services and integrations for chat and voice support.
• Ensure reliability and performance of support systems.
• Collaborate with product and design teams on technical solutions.
• Mentor other engineers and contribute to a culture of quality.

Skills

Java

Kotlin

AI tooling

APIs and services design

Production systems

Job description

Toast is seeking a Senior Software Engineer to join its Care Experience team. This role focuses on designing and operating core components of support technology platforms that improve customer interactions. You’ll work on backend services and ensure they operate efficiently under pressure.

The ideal candidate has at least 5 years of engineering experience with Java or Kotlin, and is skilled in designing APIs and AI-integrated solutions. Join Toast to make a meaningful impact in the restaurant industry.