Senior Software Engineer - AI Telephony & Platform Modernization

redventures; Charlotte (NC); Hybrid; USD 100,000 - 175,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Flexible Spending Accounts

Holiday Pay

401(k) with match

Employee Assistance Program

Parental bonding benefit

Flexible PTO

Job summary

Red Ventures is seeking a Fullstack Senior Engineer to own telephony systems and AI-powered tooling central to our sales center operations. You will modernize core telecoms, design new inbound/outbound flows, and embed LLM capabilities into products used daily by teams.

You will leverage AI tools across development, mentor others, and drive adoption of AI practices in a fast-paced, hybrid work environment from our South Charlotte HQ.

Qualifications

• 7+ years of hands-on software development experience.
• 4+ years of production-grade experience with TypeScript, JavaScript, and Node.js.
• 3+ years working with a SaaS telephony platform: Twilio, Genesys, or comparable, including call routing and integration work.
• Active, daily use of AI-assisted development tools as a core part of how you work.
• Proven track record of building with or integrating LLM and AI APIs into production systems.
• Deep experience with AWS, including Lambda, ECS, and DynamoDB.
• Experience with Databricks or comparable data warehousing and pipeline tooling.
• Familiarity with monitoring and observability platforms such as New Relic.
• Proven track record of mentoring other engineers on new practices.
• Working knowledge of Scrum and Agile software development methodology.
• Strong written and verbal communication skills.

Responsibilities

• Own BAU support of Twilio-based tooling and migrate those systems to Genesys with cutover planning and stabilization.
• Design and implement new inbound/outbound call flows across the full stack.
• Embed LLM and AI capabilities into products and workflows (call summarization, sentiment detection, automated QA).
• Use AI tools across the development lifecycle and build custom prompts/workflows to increase team effectiveness.
• Mentor teammates on AI-assisted development practices and drive adoption.
• Implement new features end-to-end from architecture to deployment and observability.
• Pair-program with teammates and participate in code/architecture reviews with engagement.
• Contribute to an experimentation-driven, Agile culture.

Skills

Software development

TypeScript

JavaScript

Node.js

AI tooling usage

LLM integration

AWS

Data warehousing

Mentoring engineers

Scrum / Agile

Communication

Tools

Twilio

Genesys

New Relic

Databricks

AWS (Lambda, ECS, DynamoDB)

Job description

Red Ventures is seeking a Fullstack Senior Engineer to own telephony systems and AI-powered tooling central to our sales center operations. You will modernize core telecoms, design new inbound/outbound flows, and embed LLM capabilities into products used daily by teams.

You will leverage AI tools across development, mentor others, and drive adoption of AI practices in a fast-paced, hybrid work environment from our South Charlotte HQ.