Senior Software Engineer – AI-Driven Care Experience Platforms

United States Digital Space LLC; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Toast is seeking a Senior Software Engineer for the Care Experience team to build and evolve agent tooling and AI-powered systems that support millions of customer interactions. You will work at the intersection of distributed systems, AI-enabled experiences, and operational reliability to ensure fast, resilient support across channels.

You will collaborate with product, design, and operations to translate complex workflows into scalable software, mentor engineers, and contribute to

Qualifications

• 5+ years of software engineering experience in production systems.
• Strong background designing and operating APIs/services supporting customer-facing or internal tools.
• Proficient with AI tooling such as Cursor, Claude, MCP servers.

Responsibilities

• Design, build, and operate core components of the Support Technology platforms.
• Own and evolve backend services, workflows, and integrations for chat, voice, and agent-assisted channels.
• Improve reliability, performance, and scalability of business-critical systems under real-world conditions.
• Collaborate with product, design, AI, and operations to translate customer needs into robust software solutions.
• Develop and integrate AI-driven capabilities and manage third-party APIs.

Skills

Java

Kotlin

APIs & services

AI tooling

End-to-end ownership

Tools

Cursor

Claude

MCP servers

Job description

Toast is seeking a Senior Software Engineer for the Care Experience team to build and evolve agent tooling and AI-powered systems that support millions of customer interactions. You will work at the intersection of distributed systems, AI-enabled experiences, and operational reliability to ensure fast, resilient support across channels.

You will collaborate with product, design, and operations to translate complex workflows into scalable software, mentor engineers, and contribute to