Senior Software Analyst — Compliance & Requirements Leader

Knowledge Builders Inc; City of Albany (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Knowledge Builders Inc. seeks an Expert Software Analyst to document and understand enterprise processes, ensuring regulatory compliance and mandated reporting. You will define To-Be requirements to support new applications aligned with the agency's tech roadmap.

You will lead JAD sessions, interview stakeholders, and work across units to capture and document requirements, ensuring accurate As-Is and To-Be representations and traceable specifications.

Qualifications

• 84+ months experience eliciting and analyzing stakeholder needs using JAD, interviews and use cases.
• 84+ months creating and communicating software requirements artifacts and diagrams.
• 84+ months facilitating requirement workshops and structured walkthroughs.
• 72+ months creating test plans, managing defects, and UAT with users.
• 72+ months managing requirements throughout the requirements lifecycle.
• 36+ months healthcare applications experience (patient records, billing, HR).
• 24+ months Salesforce OmniStudio and Public Sector solutions experience.
• Salesforce Certified Business Analyst or Salesforce Administrator/Developer certifications.
• Bachelor’s degree in Computer Science, IT, IS or SWE.

Responsibilities

• Lead JAD sessions to map As-Is and To-Be processes and use cases.
• Interview stakeholders to document requirements for existing and new apps.
• Collaborate across bureaus to understand mission-critical business processes.

Skills

JAD sessions

Requirements elicitation

Stakeholder interviews

As-Is / To-Be diagrams

Documentation of requirements

Test planning

Education

Bachelor's degree in Computer Science, Information Technology, Information systems or Software Engineering

Tools

Salesforce OmniStudio

Salesforce Public Sector solutions

Job description

Knowledge Builders Inc. seeks an Expert Software Analyst to document and understand enterprise processes, ensuring regulatory compliance and mandated reporting. You will define To-Be requirements to support new applications aligned with the agency's tech roadmap.

You will lead JAD sessions, interview stakeholders, and work across units to capture and document requirements, ensuring accurate As-Is and To-Be representations and traceable specifications.