Senior Social Strategy Architect

Embedded Shishya; United States; Remote; USD 134,000 - 234,000; Full time

Job summary

ServiceNow seeks a senior leader to own the social and content strategy across platforms, partnering with creative, product marketing, editorial leadership, and community managers to bring the strategy to life with excellence.

The role defines brand voice in social spaces, identifies opportunities to evolve content pillars, and activates the community to drive buzz and credibility for enterprise audiences.

Qualifications

• 10+ years in social and content strategy for brand channels.
• Deep fluency across LinkedIn, Meta, TikTok, YouTube, and emerging platforms.
• Proven ability to define content architecture and audience strategy.
• Strong briefing and strategic communication craft.
• Data-driven with willingness to test and pivot.

Responsibilities

• Define a strategic vision for ServiceNow across all social platforms.
• Develop integrated content architectures and always-on programming.
• Collaborate with creative, product marketing, editorial leadership, and community managers.
• Write briefs and social strategies with a clear point of view and constraints.
• Translate performance data into strategic recommendations and pivots.
• Lead cross-functional execution with stakeholders across disciplines.

Skills

Social strategy

Cross-platform fluency

Leadership

Brief-writing

Data literacy

Job description

ServiceNow seeks a senior leader to own the social and content strategy across platforms, partnering with creative, product marketing, editorial leadership, and community managers to bring the strategy to life with excellence.

The role defines brand voice in social spaces, identifies opportunities to evolve content pillars, and activates the community to drive buzz and credibility for enterprise audiences.