Senior Social Services Advocate — Hybrid (Advanced)

Blue Shield of CA; Rancho Cordova (CA); Ibrido; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

Blue Shield of California is seeking an experienced Social Service Representative, Advanced to support our members via telephonic social services and referrals. You will assess needs, coordinate with internal teams, and provide first-line contact for the Social Services department.

The role emphasizes collaboration, critical thinking, and effective time management, with a hybrid work arrangement. A social work or related background is preferred, with Medi-Cal exposure valued.

Competenze

• High school diploma or GED required; 1 year of related experience may substitute.
• Minimum 5 years of relevant experience in social services or related field.
• Experience with Medi-Cal managed care including Cal MediConnect and Medicare preferred.
• Proficient with Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
• Bilingual Spanish speaking preferred.

Mansioni

• Provide telephonic social services support and resource referrals to Blue Shield Promise members.
• Coordinate with the Social Services team and other departments to address member needs.
• Assist with administrative tasks for the Social Services Management Team.

Conoscenze

Excellent communication

Time management

Bilingual Spanish (preferred)

Formazione

High School diploma or GED

5 years of relevant experience

Bachelor's Degree in Social Work (preferred)

Strumenti

Microsoft Excel

Outlook

Word

PowerPoint

Descrizione del lavoro

Blue Shield of California is seeking an experienced Social Service Representative, Advanced to support our members via telephonic social services and referrals. You will assess needs, coordinate with internal teams, and provide first-line contact for the Social Services department.

The role emphasizes collaboration, critical thinking, and effective time management, with a hybrid work arrangement. A social work or related background is preferred, with Medi-Cal exposure valued.