Senior Social Media Engagement Strategist

Chewy, Inc.; Oregon; Hybrid; USD 24,000 - 35,000; Full time

Benefits offered by this job

Medical & dental insurance

401k

Competitive wages

Job summary

Chewy is seeking a Senior Social Media Engagement Specialist who thrives on trends, real-time reactions, and authentic, brand-safe engagement. You will monitor and respond across social channels, identify moments to join conversations, and collaborate with Marketing, PR, Legal, and Customer Experience to align messaging and strategy.

You will empower teams, create playbooks, and guide junior specialists, balancing warmth with speed and judgment in fast-moving online spaces.

Qualifications

• Exceptional written communication skills across emotional spectrum and platform nuances.
• Experience engaging on brand social channels or large online communities.
• Deep knowledge of social trends, meme culture, platform features and viral dynamics.
• Strong intuition for identifying content with viral potential.
• Ability to multitask across screens, tools, and conversations.

Responsibilities

• Respond to high-visibility interactions with thoughtful, human, witty replies.
• Resolve executive-level escalations with urgency, empathy, and root-cause analysis.
• Maintain real-time quality control across Chewy's social channels and DMs.
• Scan platforms to identify trends and opportunities for authentic participation.
• Lead onboarding and mentorship for social media specialists and coordinate shift handoffs.

Skills

Exceptional written communication

Brand social channels

Trendspotting

Crisis/issue management

Multitasking

Proactive mindset

Public-facing judgment

Tools

Sprinklr

Meta Business Suite

TikTok tools

Job description

Chewy is seeking a Senior Social Media Engagement Specialist who thrives on trends, real-time reactions, and authentic, brand-safe engagement. You will monitor and respond across social channels, identify moments to join conversations, and collaborate with Marketing, PR, Legal, and Customer Experience to align messaging and strategy.

You will empower teams, create playbooks, and guide junior specialists, balancing warmth with speed and judgment in fast-moving online spaces.