Senior Social Media Engagement Strategist

Chewy; Florida; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Medical & dental insurance

401(k)

Employee discounts

Job summary

Chewy is seeking a Senior Social Media Engagement Specialist in Florida who thrives on trends and real-time engagement. You will monitor platforms like TikTok and Instagram, craft authentic, witty responses, and partner across Marketing, Public Relations, and Customer Experience to elevate Chewy’s voice.

You’ll manage high-visibility interactions, resolve escalations with empathy, and help shape proactive engagement.

Qualifications

• Experience engaging on brand social channels or large online communities.
• Strong written communication across emotional tones.
• Deep knowledge of social trends, memes, platform features, and viral dynamics.

Responsibilities

• Respond to Chewy’s high-visibility interactions across all social channels with thoughtful, human, witty replies.
• Resolve executive-level customer escalations with urgency, empathy, and root-cause analysis.
• Maintain real-time quality control across Chewy’s comments, posts, and DMs to meet engagement standards.
• Validate all customer contacts without a response to ensure full coverage.

Skills

Trend spotting

Real-time engagement

Brand voice

Crisis management

Multitasking

Written communication

Sprinklr

Meta Tools

TikTok tools

Tools

Sprinklr

Meta Business Suite

TikTok tools

Job description

Chewy is seeking a Senior Social Media Engagement Specialist in Florida who thrives on trends and real-time engagement. You will monitor platforms like TikTok and Instagram, craft authentic, witty responses, and partner across Marketing, Public Relations, and Customer Experience to elevate Chewy’s voice.

You’ll manage high-visibility interactions, resolve escalations with empathy, and help shape proactive engagement.