Senior Social Creative Manager — Hybrid/Remote

Zendesk, Inc.; Washington; Hybrid; USD 99,000 - 149,000; Full time

Job summary

Zendesk, Inc. seeks a Social Creative & Production Manager to shape world‑class social content for a global technology brand. You’ll lead ideation and hands‑on production, turning complex topics like AI into engaging visuals, across LinkedIn, X, YouTube, and emerging platforms.

Collaborate with brand, product marketing, sales, and PR to maintain a consistent voice. You’ll craft native social concepts for launches and campaigns, partner with designers and video producers, and experiment with new

Qualifications

• 7+ years of experience in marketing, communications, journalism, or content, with a focus on social media or digital content.
• Proven experience building social content for B2B, technology, AI, SaaS, or similarly complex brands.
• Strong portfolio of social writing and production of graphics, carousels, and short-form video.

Responsibilities

• Lead ideation and hands-on production of original, social-first content across Zendesk's channels.
• Develop concepts for product launches, brand campaigns, customer stories, and industry conversations.
• Design and produce social-first graphics, carousels, animations, and short-form videos from concept to delivery.
• Write and collaborate on engaging social copy, hooks, scripts, captions, and treatments.

Skills

Social content creation

Editorial writing

AI fluency

Project management

Education

BA/BS degree

Tools

Canva

Adobe Creative Cloud

Job description

Zendesk, Inc. seeks a Social Creative & Production Manager to shape world‑class social content for a global technology brand. You’ll lead ideation and hands‑on production, turning complex topics like AI into engaging visuals, across LinkedIn, X, YouTube, and emerging platforms.

Collaborate with brand, product marketing, sales, and PR to maintain a consistent voice. You’ll craft native social concepts for launches and campaigns, partner with designers and video producers, and experiment with new