Senior Social Creative & Production Manager — Remote

Zendesk, Inc.; United States; Remote; USD 99,000 - 149,000; Full time

Job summary

Zendesk is seeking a Social Creative & Production Manager to define social-first creative for a global technology brand. You will turn complex topics into platform-native content, collaborating with brand, product marketing, sales, and PR to ensure a consistent voice across channels.

You will explore AI-powered tools, lead production with internal and external resources, and shape content for LinkedIn, X, and YouTube. Strong storytelling and hands-on production skills are essential.

Qualifications

• 7+ years in marketing, communications, journalism, or content with 5+ years in social/digital content.
• Portfolio showing social writing and graphics/short-form video.
• Ability to adapt voice for executives, audiences, and platforms.

Responsibilities

• Lead ideation and production of social-first content across LinkedIn, X, YouTube.
• Develop concepts for product launches, campaigns, customer stories, and industry conversations.
• Design and produce social graphics, carousels, animations, and videos from concept to delivery.
• Write and collaborate on social copy, hooks, scripts, captions, and treatments.

Skills

Social storytelling

Social media strategy

Creative ideation

Editorial judgment

Education

BA/BS degree

Tools

Canva

Adobe Creative Cloud

Video editing software

Job description

Zendesk is seeking a Social Creative & Production Manager to define social-first creative for a global technology brand. You will turn complex topics into platform-native content, collaborating with brand, product marketing, sales, and PR to ensure a consistent voice across channels.

You will explore AI-powered tools, lead production with internal and external resources, and shape content for LinkedIn, X, and YouTube. Strong storytelling and hands-on production skills are essential.