Senior SNAP QA Consultant — Public Sector Impact (Remote)

Public Consulting Group; Honolulu (HI); On-site; USD 71,000 - 95,000; Full time

Job summary

Public Consulting Group LLC in the United States seeks a SNAP Quality Assurance Consultant to help optimize eligibility operations, quality assurance, and performance improvement for state agencies.

You will analyze SNAP eligibility workflows, review QC findings, and translate results into actionable recommendations. The role emphasizes policy knowledge, data-driven problem solving, and effective client coaching.

Qualifications

• Extensive knowledge of SNAP eligibility policy.
• Experience with SNAP Quality Control and error rate calculation.
• Ability to coach and advise state agency leadership and staff.
• Strong written and verbal communication; proficient with Microsoft Office.
• Ability to work independently with limited supervision.

Responsibilities

• Observe and analyze SNAP eligibility operations and case processing.
• Review QC findings and identify root causes of payment errors.
• Translate findings into training materials, policy clarifications, or process changes.
• Develop tools to prioritize and review error-prone cases.
• Advise agency leaders on implementation and change management.
• Coach supervisors and eligibility staff on process improvements.

Skills

SNAP policy knowledge

Quality Control experience

MS Office suite

Communication skills

Self-motivated

Independent work

Project coordination

Coaching clients

Education

SNAP eligibility staff supervision

SNAP QA experience in consulting/training

Job description

Public Consulting Group LLC in the United States seeks a SNAP Quality Assurance Consultant to help optimize eligibility operations, quality assurance, and performance improvement for state agencies.

You will analyze SNAP eligibility workflows, review QC findings, and translate results into actionable recommendations. The role emphasizes policy knowledge, data-driven problem solving, and effective client coaching.