Senior Slot Operations Leader

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 124,000 - 149,000; Full time

Job summary

The Pueblo of Sandia in Albuquerque, NM seeks a Director of Slot Operations to supervise and coordinate all slot activities, ensure compliance with NIGC and state regulations, and drive revenue growth across the department.

The role requires a Bachelor's degree with 8+ years of managerial experience, strong leadership, budgeting expertise, and focus on customer service and integrity. This is a full-time position with a competitive salary range.

Qualifications

• Ability to supervise, coordinate, direct, and assign work.
• Strong customer service orientation and guest relations.
• Excellent verbal and written communication skills.
• Experience developing and administering a slot department budget.
• Ability to implement and enforce policies and procedures.

Responsibilities

• Responsible for all operations, technical and administrative duties involving the Slot Department.
• Develops, implements and monitors slot policies and procedures to ensure compliance with goals and objectives.
• Develops strategies to create service levels designed to expand guest attendance and increase slot profits.
• Develops, implements and monitors a Slot Department budget; documents monthly variances.
• Maintains on-line records of all slot machines and optimizes revenue and reporting.

Skills

Supervision

Customer service

Communication

Budgeting

Policy development

Education

Bachelor’s Degree in Business Administration or related field

Job description

The Pueblo of Sandia in Albuquerque, NM seeks a Director of Slot Operations to supervise and coordinate all slot activities, ensure compliance with NIGC and state regulations, and drive revenue growth across the department.

The role requires a Bachelor's degree with 8+ years of managerial experience, strong leadership, budgeting expertise, and focus on customer service and integrity. This is a full-time position with a competitive salary range.