Cloud Site Reliability Engineer: Build Resilient SaaS

ADP; Town of Texas (WI); On-site; USD 120,000 - 150,000; Full time

Job summary

Aspect Software is seeking a Site Reliability Engineer to build and operate reliable, scalable cloud services with a focus on observability, automation, and incident management.

You will collaborate with cross-functional teams to define SLOs/SLIs, automate toil, and strengthen incident response across SaaS platforms. The role emphasizes resilient deployment practices and continuous improvement of reliability and performance.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience.
• 4-5+ years of experience in site reliability engineering, DevOps, or production software engineering.
• Hands-on experience operating production workloads in AWS; Azure or GCP is valuable.
• Experience with infrastructure as code and configuration automation (e.g., AWS CDK, CloudFormation, Terraform).
• Experience building or supporting CI/CD pipelines and source-control workflows (GitHub).
• Working knowledge of Linux, networking, DNS, load balancing, firewalls, certificates, and common distributed-systems failure modes.
• Observability and monitoring experience (Datadog, Grafana, CloudWatch).
• Understanding of incident management, root-cause analysis, and blameless post-incident practices.

Responsibilities

• Design, build, and operate highly available, scalable production services and cloud infrastructure.
• Define and maintain SLIs, SLOs, error budgets, and actionable alerts with engineering teams.
• Develop automation to reduce toil and improve deployment reliability.
• Improve observability with metrics, logs, tracing, dashboards, and health checks.
• Participate in on-call rotations and lead incident response and post-incident reviews.
• Enhance CI/CD pipelines with automated validation, progressive delivery, canary releases, and reliable rollbacks.
• Review designs for reliability, capacity, security, and cost efficiency.

Tools

AWS

Terraform

GitHub Actions

Datadog

Grafana

Job description

Aspect Software is seeking a Site Reliability Engineer to build and operate reliable, scalable cloud services with a focus on observability, automation, and incident management.

You will collaborate with cross-functional teams to define SLOs/SLIs, automate toil, and strengthen incident response across SaaS platforms. The role emphasizes resilient deployment practices and continuous improvement of reliability and performance.