Senior Site Reliability Engineer - Remote Reliability Builder

S27a; Northern (KY); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Fully remote

Healthcare coverage

401(k) plan

Home-office stipend

Flexible PTO

First dedicated reliability function

Job summary

Endear, a modern CRM for retail teams, is hiring a Senior Site Reliability Engineer to become Endear’s first dedicated reliability hire. This hands-on builder role focuses on reducing on-call burden by shaping observability, alerting policy, capacity planning, and runbook standards across services.

You will own incident response, drive root-cause fixes, and partner with engineers on database, queue, and event-processing reliability.

Qualifications

• Deep hands-on experience with Kubernetes, production databases, and event-driven systems.
• Experience operating high-volume production systems with reliability, performance, and data-scale requirements.
• Experience with observability, alerting, incident response, capacity planning, and runbooks.
• Able to lead cross-team initiatives and build tooling to improve developer experience.

Responsibilities

• Own observability standards, alerting policy and runbooks across services.
• Drive incident response processes and root-cause fixes for recurring issues.
• Coordinate with nearshore triage and engineering teams to reduce on-call burden.
• Define and implement capacity planning and database reliability improvements.
• Lay the groundwork for Endear's reliability function and technical roadmap.

Skills

Kubernetes

Production databases

Event-driven systems

On-call training

Observability

Root-cause analysis

Incident response

Queue health

Tools

GCP

ClickHouse

Job description

Endear, a modern CRM for retail teams, is hiring a Senior Site Reliability Engineer to become Endear’s first dedicated reliability hire. This hands-on builder role focuses on reducing on-call burden by shaping observability, alerting policy, capacity planning, and runbook standards across services.

You will own incident response, drive root-cause fixes, and partner with engineers on database, queue, and event-processing reliability.