Senior Site Reliability Engineer — Remote Production Reliability

Fingerprint; Chicago (IL); Remote; USD 152,000 - 205,000; Full time

Job summary

Fingerprint is seeking a Senior Site Reliability Engineer to own reliability for a platform handling millions of requests. This hands-on role requires writing code and infrastructure, defining SLIs/SLOs, and leading incident response with end-to-end ownership.

You’ll build secure, resilient systems, optimize capacity, and collaborate with product teams to ensure production readiness and scalable performance in a remote setting.

Qualifications

• 6–10 years of experience in SRE, production engineering, infrastructure, or backend engineering within primarily cloud-based environments (AWS preferred).
• Track record of owning a system end to end — designed, shipped, operated, and managed outcomes when issues occurred.
• Hands-on experience defining and operating against SLIs, SLOs, and error budgets with targets.
• Strong incident skills: led or served as primary responder on high-severity, customer-facing incidents.
• Depth in distributed systems failure modes in high-throughput, low-latency environments.
• Cloud infrastructure fundamentals: networking, load balancing, containerization (Kubernetes), and distributed systems.
• Hands-on experience managing infrastructure through code and configuration (Terraform or equivalent).
• Fluency with observability tooling and instrumenting systems (Datadog, Prometheus, Grafana, OpenTelemetry).
• High ownership and autonomy; ability to work without clearly defined requirements.
• Security-conscious, emphasizing safe deployment and risk awareness.

Responsibilities

• Own the reliability of core production systems end to end — instrument, set targets, operate, and be accountable for behavior under real traffic.
• Define and maintain SLIs/SLOs, wire into dashboards and alerts, use error budgets to drive fixes.
• Drive alert quality by reducing noise and surfacing meaningful signals before customers notice issues.
• Lead incident response: investigate across service boundaries, restore service, and publish actionable postmortems.
• Build secure, resilient infrastructure with attention to failure modes: timeouts, backpressure, degraded performance, and blast radius containment.
• Perform capacity and performance work with real data: load testing, profiling, and headroom planning.
• Improve change safety: progressive delivery, automated rollback, production-like pre-production signals.
• Manage infrastructure as code (Terraform) and align patterns with service architecture.
• Develop developer-facing tooling to reduce toil and ease operation of services.
• Run deliberate failure testing (game days, chaos engineering) to uncover gaps before customers do.
• Partner with product teams on production readiness for new services, including capacity, failure modes, and runbooks.
• Participate in on-call rotations with clearer runbooks and reduced pager fatigue.
• Approach all work with security in mind and review code for vulnerabilities.

Skills

SRE / production engineering

Incident management

Distributed systems

Cloud fundamentals (AWS)

Go or Python programming

Observability tooling

On-call experience

Security mindset

Ownership / autonomy

AI-assisted debugging

Tools

Terraform

Kubernetes (EKS)

Redis/ElastiCache

Datadog/Prometheus/OpenTelemetry

Job description

Fingerprint is seeking a Senior Site Reliability Engineer to own reliability for a platform handling millions of requests. This hands-on role requires writing code and infrastructure, defining SLIs/SLOs, and leading incident response with end-to-end ownership.

You’ll build secure, resilient systems, optimize capacity, and collaborate with product teams to ensure production readiness and scalable performance in a remote setting.