Senior Site Reliability Engineer | Incident Commander

U.S. Bank; Chicago (IL); On-site; USD 112,000 - 131,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank in Chicago seeks a senior Site Reliability Engineer to lead complex production incidents, perform RCA, and drive reliability across cloud platforms. You will own the incident command during major outages and collaborate with software, infra, and product teams to implement lasting fixes.

Hands-on with AWS/Azure, Kubernetes, Docker, CI/CD, and observability tools is required. You will mentor engineers, optimize monitoring and runbooks, and use MTTR/MTTD metrics to push continuous

Qualifications

• Bachelor's degree or equivalent work experience.
• Six to eight years of relevant work experience in IT service management, production support, or related areas.
• Strong expertise in SRE, DevOps, incident response, and distributed systems operations.

Responsibilities

• Lead troubleshooting and resolution of complex production incidents, including outages and performance issues.
• Perform RCA, impact assessments, and implement permanent corrective actions.
• Design and enhance monitoring, observability, and runbooks to improve reliability.
• Drive automation using scripting, IaC, CI/CD pipelines, and self-healing capabilities.
• Partner with engineering, infrastructure, and product teams to remediate recurring issues.
• Serve as Incident Commander during major incidents and coordinate cross-functional response.
• Provide leadership and workload management for SRE, DevOps, and production support engineers.
• Track metrics (MTTR, MTTD, SLA) to drive continuous improvement.

Skills

Leadership

Incident management

Stakeholder communication

Education

Bachelor's degree or equivalent

Tools

AWS

Azure

Kubernetes

Docker

GitHub Actions

Azure DevOps

Jenkins

GitLab

Datadog

Splunk

Dynatrace

Grafana

Prometheus

CloudWatch

Azure Monitor

OpenTelemetry

ServiceNow

Jira

Terraform

Ansible

REST APIs

SQL

Job description

U.S. Bank in Chicago seeks a senior Site Reliability Engineer to lead complex production incidents, perform RCA, and drive reliability across cloud platforms. You will own the incident command during major outages and collaborate with software, infra, and product teams to implement lasting fixes.

Hands-on with AWS/Azure, Kubernetes, Docker, CI/CD, and observability tools is required. You will mentor engineers, optimize monitoring and runbooks, and use MTTR/MTTD metrics to push continuous