Senior Site Reliability Engineer — Cloud, Automation, SLOs

JPMorganChase; Plano (TX); On-site; USD 130,000 - 180,000; Full time

Job summary

JPMorganChase in Plano, TX is seeking a Site Reliability Engineer III to drive reliability, scalability, and automation across mission-critical systems. You will configure and maintain cloud-based infrastructure, implement end-to-end monitoring, and lead on-call incident response with a focus on reducing toil.

You will work with cross-functional teams to design and deploy robust CI/CD pipelines, leverage AI-assisted tooling for incident triage, and advance SRE best practices, availability, and

Qualifications

• Formal training or certification on site reliability engineering concepts and 3+ years applied experience.
• Exposure to or hands-on experience in supporting SRE practices for Data management/migration platforms and products, with familiarity in on-prem/public cloud infrastructure components such as Compute(Linux/windows), Storage, Networks and Database.
• Understanding of how to apply SRE fundamentals — including monitoring, incident response, capacity awareness, and toil identification — with the ability to define and track relevant SLOs/SLIs.
• Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform.
• Proficient in at least one programming language or configuration/resource management tools such as Python, Ansible and Terraform.
• Experience in observability including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Experience with platforms and applications hosted on public/private/hybrid cloud environments, including container orchestration technologies such as Kubernetes, ECS, and Docker.
• Experience with continuous integration and continuous delivery tools such as Jenkins, GitLab, or Terraform.
• Familiarity with troubleshooting common networking technologies and issues.
• Experience with continuous integration and continuous delivery tooling
• Familiarity with container and container orchestration and troubleshooting common networking technologies and issues

Responsibilities

• Guides and assists others in the areas of building appropriate level designs and gaining consensus from peers where appropriate, supporting adoption of site reliability engineering best practices within your team.
• Collaborates with other software engineers and teams to design, develop, test, and implement deployment and reliability approaches using automated continuous integration and continuous delivery pipelines.
• Uses enterprise-authorized AI capabilities within the work environment to accelerate incident triage, troubleshooting, and post-incident analysis, validating outputs and handling operational data according to sensitivity and security requirements.
• Implements infrastructure, configuration, and network as code for the applications and platforms in your remit.
• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems and proactively address issues using service level indicators and objectives before they impact customers.
• Applies enterprise-authorized AI capabilities within the work environment to identify patterns in operational signals that indicate reliability risk or recurring toil, prioritizing reuse-first improvements tied to SLO outcomes.
• Familiar with availability, reliability, scalability, and solutions in their applications and works with partners to improve these outcomes iteratively.
• Proactively recognizes road blocks and identifies improvements to solve business problems, including exploring new technologies where appropriate

Skills

SRE concepts

Cloud compute (Linux/Windows)

Monitoring & incident response

SLOs/SLIs

Python

Terraform

Ansible

Kubernetes

CI/CD (Jenkins/GitLab)

Networking basics

Education

SRE certification or formal training

Tools

Grafana

Dynatrace

Prometheus

Datadog

Splunk

Jenkins

GitLab

Terraform

Kubernetes

Docker

Job description

JPMorganChase in Plano, TX is seeking a Site Reliability Engineer III to drive reliability, scalability, and automation across mission-critical systems. You will configure and maintain cloud-based infrastructure, implement end-to-end monitoring, and lead on-call incident response with a focus on reducing toil.

You will work with cross-functional teams to design and deploy robust CI/CD pipelines, leverage AI-assisted tooling for incident triage, and advance SRE best practices, availability, and