Senior Site Reliability Engineer

ChargePoint; Campbell (CA); On-site; USD 70,000 - 185,000; Full time

Job summary

Join a forward-thinking company at the forefront of the electric vehicle revolution. This role offers a unique opportunity to work with cutting-edge cloud services and applications, ensuring high availability and reliability for users across North America and Europe. You will be part of a dynamic team focused on enhancing system performance and uptime, using advanced observability tools. If you are passionate about technology and eager to contribute to a sustainable future, this position is perfect for you. Embrace the challenge and help shape the future of electric mobility!

Qualifications

• 5+ years of experience managing distributed systems with high uptime.
• Experience with observability tools and troubleshooting in distributed environments.

Responsibilities

• Monitor and troubleshoot live-site issues to maintain system performance.
• Consolidate infrastructure monitoring and alerting into a single system.

Skills

Troubleshooting

Proactive Problem Solving

Organizational Skills

Communication Skills

Education

Bachelor's degree in Computer Science

Tools

Prometheus

Grafana

Newrelic

Cloudwatch

Ansible

Terraform

Job description

About Us

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world's leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Reports To

Senior Manager, SRE

What You Will Be Doing

ChargePoint provides industry leading cloud services and applications for station owners to manage their charging infrastructure, drivers to keep their EVs charged, and for us to efficiently operate the worldwide network of charging stations. It is critical to provide a reliable charging experience to all stakeholders and maintain a 99.99% uptime.

• Monitoring, troubleshooting and addressing live-site issues to maintain high availability, system performance and security


• Understand key user-facing metrics and develop SLIs, SLO targets and error budgets


• Consolidating complete infrastructure monitoring and alerting into a single system


• (Prometheus + Alertmanager), adding monitoring for missing use cases, enhancing alerts with contextual information (severity, links to dashboards, runbooks, etc.) and tweaking alerting to reduce false positives


• Upgrading & patching OS, databases, networking & other infrastructure components


• Optimizing on-call processes, leading incident management, post-mortems, root-cause analysis


• Continuously finding opportunities to improve system reliability and uptime e.g., by building self-healing systems, adding monitoring for critical scenarios, striving to automate manual processes

What You Will Bring to ChargePoint

• SRE mindset taking a proactive approach to spotting problems, areas for improvement, and performance bottlenecks


• Experience using observability tools and troubleshooting skills to quickly identify and fix complex issues in distributed infrastructure & software


• Previous experience working in a fast-paced, fast-growing, and results-driven environment that demands consistent and enduring excellence


• Ability to identify issues and develop and implement solutions to meet department and company goals


• Strong organizational skills and the ability to prioritize and manage multiple projects simultaneously with complex and demanding deadlines

Requirements

• Bachelor's degree in computer science or other highly technical, scientific discipline


• 5+ years of experience managing distributed systems & web applications with high uptime requirements that are being used by 10's of millions of users


• Experience with Linux and LAMP stack


• Experience with observability tools e.g., Newrelic, Prometheus, Grafana, Cloudwatch, Zabbix, ELK Experience on IaC tools like Ansible, terraform, terragrunt.


• Self-starter; strong drive, bias-to-action, commitment and work ethic; willingness to take on big challenges and own the results from brainstorm to execution


• Excellent written and verbal communication skills - Able to influence others effectively

Location

Campbell, CA

ChargePoint is committed to fair and equitable compensation practices. The targeted US salary range for roles at this operating level is $70,000 to $185,000. This range represents base salary and does not reflect equity, benefits or variable pay where applicable. Actual base salaries are based on several factors unique to each candidate, including but not limited to skill set, experience, certifications and specific work location.

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.