Senior SIAM Service-Integration Lead

ASM Research, An Accenture Federal Services Company; Montpelier (VT); On-site; USD 99,000 - 133,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Service Introduction Lead to coordinate service integration across multiple providers in a regulated federal IT environment. You will drive end-to-end service introduction and ensure smooth transitions from design to operations.

The role requires 6–8 years in IT with 2–5 years of staff or service-delivery leadership, plus ITIL/SIAM experience and strong communication skills.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 6–8 years of IT experience with 2–5 years in staff leadership or service-delivery/ integration.
• Experience coordinating services across multiple providers and defining processes with clear responsibilities.
• Practical knowledge of ITIL-aligned service-management in multi-provider/SIAM environments.
• Strong communication, analytical, problem-solving, and interpersonal skills for meetings, requirements, and root-cause analysis.
• Ability to obtain and maintain a Public Trust (U.S. citizenship required) for a federal context.
• Willingness to travel 10–25% for stakeholder engagement and transitions.

Responsibilities

• Lead multi-provider service-integration activities, aligning processes, roles, and responsibilities across internal IT teams and external supplier organizations.
• Define and maintain service-introduction frameworks, including entry and exit criteria, readiness checklists, and transition plans for new or changed services entering production.
• Establish and oversee governance mechanisms such as operating-level agreements, RACI models, and integrated performance-reporting structures for end-to-end services.
• Coordinate incident, change, and problem-management integration across providers to maintain consistent user experience and operational continuity.
• Facilitate risk and impact assessments for service changes, ensuring security and compliance considerations are addressed before go-live.
• Support IT staff responsible for service delivery by communicating expectations, monitoring performance, and enforcing policies.
• Promote continual improvement by analyzing delivery challenges and implementing best practices for multi-provider coordination.
• Collaborate with senior IT leadership to align service-integration goals with broader objectives and budget constraints.

Skills

IT service integration

SIAM governance

ITIL processes

Stakeholder coordination

Public Trust eligibility

Education

Bachelor's degree in IT / CS / Business or related field

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Service Introduction Lead to coordinate service integration across multiple providers in a regulated federal IT environment. You will drive end-to-end service introduction and ensure smooth transitions from design to operations.

The role requires 6–8 years in IT with 2–5 years of staff or service-delivery leadership, plus ITIL/SIAM experience and strong communication skills.