Senior Shipping Associate - Exceptions | AM

Digi-Key Electronics; Thief River Falls, Northern (MN, KY); Hybrid; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

Digi-Key Electronics in Thief River Falls, MN, is hiring a Senior Shipping Associate - Exceptions. The position requires resolving order exceptions, processing high-volume shipments, and coordinating with multiple departments to ensure accurate, same-day delivery.

You will use ERP, Manhattan, KiSoft, and carrier systems (FedEx Ship Manager, UPS WorldShip, DHL EasyShip) to troubleshoot problems and finalize shipments. Regular onsite work is required.

Qualifikationen

• High school diploma or GED required.
• 1–2 years of warehouse experience.
• Read, write, and communicate in English.
• Able to think critically and resolve issues using systems and tools.
• Ability to multi-task and work with cross-functional teams.

Aufgaben

• Troubleshoot and handle errors on orders that do not auto post or require invoices.
• Process orders using carrier software to ensure accurate, same-day shipping.
• Read order notes to determine next steps in processing.
• Enter dimensions, weights, and postings for oversized or palletized items.
• Maintain shipping cages, pallet jacks, and related equipment to prevent belt congestion.
• Complete required truck logs and upload shipping documents.
• Collaborate with Sales, Customer Service, Logistics, AR, and PDC to meet customer requirements.

Kenntnisse

Attention to detail

English proficiency

Multi-tasking

Problem solving

Team collaboration

Ausbildung

High school diploma or GED

Tools

ERP

Manhattan

KiSoft

FedEx Ship Manager

UPS WorldShip

DHL EasyShip

Jobbeschreibung

The Senior Shipping Associate - Exceptions is responsible for processing global customer orders, ensuring final steps for accurate delivery is complete and all orders are provided to the carriers for same day shipping. This role specializes in identifying, troubleshooting, and resolving order exceptions and system errors. This is an essential onsite role, which requires regular onsite attendance. Schedule: Monday - Friday, 5:00 a.m. - 1:30 p.m.# **Responsibilities:*** Troubleshoot and handle errors on all orders that do not auto post or that need invoices or additional steps to be completed* Well-versed in carrier specific software programs such as: Fed Ex Ship Manager, UPS WorldShip, DHL EasyShip, and show a demonstrated ability to process orders correctly* Read order notes and make the best determination of the next step in processing the order* Serve as a courteous and effective liaison between Sales, Customer Service, Logistics, Accounts Receivable, and PDC in meeting customer requirements* Manually enter dimensions, weights, and posting of orders that do not fit on the belt system (large and oversized/non-conveyable products) or items that ship out palletized.* Complete re-palletization, wrapping, and/or banding of product when necessary* Ensure truck logs are completed, upload necessary shipping documents, and collaborate with other departments for possible corrections* Perform carrier support by keeping the shipping cages clear including remove boxes to place on pallets and emptying the shipping cages to avoid belt congestion; move cages to applicable carrier* Operate pallet jacks, pallet jack scale, PIV/forklift, stand on pallet jack, part mover, and pallet wrapping machine## Required Knowledge, Skills, and Experience* Highschool diploma or GED required* 1-2 years of warehouse experience* Read, write, and communicate in English* Basic computer navigation and typing skills* Able to think critically and come to a resolution leveraging systems|tools and working across business units* Able to solve problems quickly and efficiently; collaborate with peers and leaders as needed to resolve issues* Ability to actively participate as a team member in order to meet departmental goals* Demonstrated ability to multi-task as well as the ability to change focus quickly based on requests by employees/management* Able to solve problems quickly and efficiently* Dependable, responsible contributor committed to excellence and success* Adapt to changes in software and processes quickly and accurately ## Tools/Systems/Software* ERP* Manhattan* KiSoft* Specific software programs: FedEx Ship Manager, UPS WorldShip, DHL EasyShip# **Physical Requirements:*** Ability to perform repetitive hand, wrist and arm motion* Capable of spending 8-10 hours walking/standing on concrete* Regularly lift up to 35 lbs. and occasionally lift up to 50 lbs. with assistance* Ability to twist or bend and occasionally climb stairs* Ability to reach with hands and arms above shoulder level**Pallet Shipping*** Use of pallet jack up to 60 lbs. with heavier packages requiring team lift* Use of PIV equipment ( Cushman cart, Electric Pallet jack, Stand on Pallet jack and Fort lift)# **Compensation:***The starting base pay rate for this position is:*$20.00*This position may also be eligible for shift, skill, and/or team lead pay differentials that will be in addition to the starting pay rate.***\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_\\_**Must be authorized to work in the U.S. without the need for employment-based immigration sponsorship, now or in the future. The employer does not offer immigration sponsorship for this opportunity.