Senior Shift Supervisor

ST VINCENT DE PAUL OF BALTIMORE INC; Reisterstown (MD); On-site; USD 55,000 - 75,000; Full time

Job summary

ST VINCENT DE PAUL OF BALTIMORE INC seeks a dedicated supervisor to lead shelter program operations and staff, ensuring client safety and quality services. You will oversee daily programming, data entry in ROSIE, and crisis response, coordinating meals, donations, and site maintenance.

The role requires 3 years of supervisory experience, crisis intervention expertise, and strong communication, with a focus on serving diverse populations in a nonprofit shelter environment.

Qualifications

• Associate’s Degree in Human Services or related field preferred; experience may substitute.
• Minimum 3 years of supervisory experience.
• 2 years’ experience with or sensitivity to homeless populations.
• Ability to work with people of diverse backgrounds in a non-judgmental manner.
• Experience in crisis intervention, behavior management, and conflict resolution.
• Strong written and verbal communication; confidentiality respect.
• Excellent organizational skills; ability to manage multiple projects.

Responsibilities

• Oversee program operations and supervise shift monitors and program assistants.
• Coordinate all daily programming including laundry, showers, chores, and token distribution.
• Manage intakes, enter demographics into ROSIE, and monitor attendance and absences.
• Prepare weekly staff schedules and ensure shift coverage.
• Assist with meals, donations, and kitchen/food pantry upkeep.
• Provide crisis guidance and support in the absence of senior leadership.
• Support volunteers and create a respectful, caring environment.
• Attend required meetings and contribute to program planning.

Skills

Crisis intervention

Conflict resolution

Supervisory experience

Communication skills

Organizational skills

Non-judgmental attitude

Interpersonal skills

Education

Associate’s Degree in Human Services or related field

Tools

R.O.S.I.E. system

Job description

SUMMARYResponsible for the direct oversight of program operations, staff, volunteers, and guests, including immediate response to client situations with appropriate crisis intervention and conflict resolution strategies. Also responsible for the implementation of weekend programming and activities for adults and children.PRIMARY DUTIESProvide direction and oversight for program operations, including all aspects of the center.Provide direct supervision to shift monitor and program assistant staff, including conducting regular and as needed supervision meetings and training.Oversee the management and coordination of all daily programming including assignments for laundry, showers, chores, and token distribution.Ensure client preparation, and attendance for Parenting Plus, life skills, job readiness, and computer classes), and communicate attendance and/or compliance issues to the Assistant Director.Complete shift monitor and program assistant weekly schedules and ensure coverage for all shifts.Complete intakes for new guests, enter all demographic data into the R.O.S.I.E. system, and track services entered into R.O.S.I.E.Monitor guest’s nightly attendance, compare roll call sheets with ‘excused absence’ log. Follow up on reasons for ‘unexcused’ absences and make recommendations to the AD/CM and Program Director regarding next steps for guests with unexcused absences.SECONDARY DUTIESOversee the preparation and/or coordination of the serving of meals to guests of the shelter, participating in the preparation and serving of the meal as necessary.Oversee proper use of donated foods, track and acknowledge receipt of in-kind donations.Oversee the scheduled maintenance of meal service area, kitchen area, and food pantry, as well as common space and dormitory areas.Provide guidance in the management of mental health crisis and other client ‘crisis’ situations with recommendations for immediate and follow-up action in the absence of the AD/CM, or Program Director.Promote an atmosphere of care, respect, and support among guests, volunteers and staff in the spirit of St. Vincent de Paul.Assist with and attend special events held by the Center and St. Vincent de Paul as necessary.Uphold the vision, mission, and values of St. Vincent de Paul.Meet regularly with supervisor and attend all staff meetings and other meetings as required/directed.Support a welcoming and positive environment for volunteers and works with them effectively.Other duties as assigned within the scope of the position.QUALIFICATIONSAssociate’s Degree in Human Services or related field, preferred; years of relevant experience may be considered in lieu of a degree.3 years’ supervisory experience.2 years’ experience working with, and sensitivity to the needs and concerns of, persons who are materially poor and/or homeless, and the ability to be comfortable working with persons of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner.Ability to be comfortable working with persons of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner.Experience in crisis intervention, behavior management, and/or conflict resolution.An understanding and respect for the confidentiality of clients.Good organizational skills, including the ability to coordinate several projects simultaneously.Excellent written and verbal communication skills with an ability to facilitate reflective and educational discussion with individuals and groups.PHYSICAL REQUIREMENTSENVIRONMENTAL CONDITIONS__X__ Primarily Indoor WorkTYPE OF WORK___X__MEDIUM WORK: Lifting 50 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds.