Senior Settlement Operations Leader

Zanes Law; Phoenix (AZ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Zanes Law Injury Lawyers is seeking an experienced Settlement Operations Manager to lead the Settlement Department. This role directs the workflow from settlement through final disbursement, oversees lien resolution, releases, and client communications while ensuring accuracy and timely disbursements.

The ideal candidate has 10+ years in operations within personal injury contexts, strong leadership, and a track record building high-performing teams; you will hire, coach, and develop staff as the

Qualifications

• Five or more years of personal injury settlement, lien resolution, or post-settlement experience.
• At least 5 years of management or supervisory experience leading teams.
• Strong knowledge of personal injury settlement workflows, Medicare and health insurance liens, provider reductions, releases, settlement statements, trust accounting coordination and client disbursements.
• Experience with Filevine/Domo or similar case management software.
• Experience with Adobe/Excel and comfortable using AI
• Demonstrated success hiring, coaching, and developing employees.
• Excellent organizational, communication, and leadership skills.
• Strong attention to detail with the ability to manage multiple priorities.

Responsibilities

• Lead and manage the Settlement Department and it's team of 6 (and growing).
• Responsible for maintaining reports.
• Ensure that team is meeting monthly, quarterly and annual KPIs.
• Ensure every settled case moves efficiently and accurately toward final disbursement and case closing.
• Oversee lien resolution, provider reductions, release collection, settlement memos, packet preparation, disbursement readiness, and final file review.
• Monitor settlement aging reports, workflow, quality metrics, and department productivity.
• Ensure Filevine tasks, notes, documents, and checklists are accurate, complete, and up to date.
• Review department workflows, identify bottlenecks, and implement process improvements.
• Coordinate closely with attorneys, accounting, case managers, and outside vendors.
• Protect the firm's quality standards while delivering an outstanding client experience.
• Recruit, hire, onboard, train, and develop settlement team members.
• Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career development discussions.
• Hold team members accountable to department goals, quality standards, and performance expectations.
• Address employee performance, attendance, and disciplinary matters professionally and consistently.
• Build a culture of accountability, continuous improvement, teamwork, and exceptional client service.

Skills

Operations leadership

Team management

Process improvement

Tools

Filevine/Domo

Adobe/Excel

Job description

Zanes Law Injury Lawyers is seeking an experienced Settlement Operations Manager to lead the Settlement Department. This role directs the workflow from settlement through final disbursement, oversees lien resolution, releases, and client communications while ensuring accuracy and timely disbursements.

The ideal candidate has 10+ years in operations within personal injury contexts, strong leadership, and a track record building high-performing teams; you will hire, coach, and develop staff as the