Senior Settlement Operations Lead – Personal Injury

Zanes Law LLC; Phoenix (AZ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Zanes Law Injury Lawyers in Phoenix is seeking an experienced Settlement Operations Manager to lead the Settlement Department. This is not an entry-level role and requires a proven operations leader with deep personal injury settlements experience.

You will oversee a six-person team, manage timelines, lien resolutions, releases, and disbursements, and ensure accuracy and client service excellence. Collaboration with attorneys and accounting is essential.

Qualifications

• Five or more years of personal injury settlement or post-settlement experience.
• At least 5 years of management or supervisory experience leading teams.
• Strong knowledge of settlement workflows, Medicare and health insurance liens, and related processes.
• Experience with case management software (Filevine/Domo or similar).
• Experience with Adobe/Excel and comfortable using AI.
• Proven ability to hire, coach, and develop employees.
• Excellent organizational, communication, and leadership skills.
• Strong attention to detail with ability to manage multiple priorities.

Responsibilities

• Lead and manage the Settlement Department and its team.
• Maintain reports and ensure KPI achievement.
• Oversee lien resolution, releases, and packet preparation.
• Coordinate with attorneys, accounting, case managers, and vendors.
• Recruit, hire, onboard, train, and develop settlement staff.
• Drive process improvements and department workflow efficiency.
• Protect client service quality and firm standards.

Skills

Leadership

Communication

Organizational skills

Attention to detail

Multitasking

Tools

Filevine

Domo

Excel

AI tools

Job description

Zanes Law Injury Lawyers in Phoenix is seeking an experienced Settlement Operations Manager to lead the Settlement Department. This is not an entry-level role and requires a proven operations leader with deep personal injury settlements experience.

You will oversee a six-person team, manage timelines, lien resolutions, releases, and disbursements, and ensure accuracy and client service excellence. Collaboration with attorneys and accounting is essential.