Senior Settlement Ops Lead - Personal Injury

Zanes Law Injury Lawyers LLC; Phoenix (AZ); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Zanes Law Injury Lawyers is seeking an experienced Settlement Operations Manager to lead the Settlement Department and drive efficient case progression from settlement through final disbursement. This senior role requires a proven operations leader with deep, hands-on experience in personal injury settlements.

You will manage a growing team, oversee releases, liens, and cost reports, and partner with attorneys and staff to ensure exceptional client experiences while achieving department KPIs.

Qualifications

• Five or more years of personal injury settlement, lien resolution, or post-settlement experience.
• At least 5 years of management or supervisory experience leading teams.
• Strong knowledge of personal injury settlement workflows, Medicare and health insurance liens, provider reductions, releases, settlement statements, trust accounting coordination and client disbursements.

Responsibilities

• Lead and manage the Settlement Department and its team of 6 (and growing).
• Responsible for maintaining reports.
• Ensure that team is meeting monthly, quarterly and annual KPIs.
• Ensure every settled case moves efficiently and accurately toward final disbursement and case closing.
• Oversee lien resolution, provider reductions, release collection, settlement memos, packet preparation, disbursement readiness, and final file review.
• Monitor settlement aging reports, workflow, quality metrics, and department productivity.
• Coordinate Filevine tasks, notes, documents, and checklists are accurate, complete, and up to date.
• Review department workflows, identify bottlenecks, and implement process improvements.
• Recruit, hire, onboard, train, and develop settlement team members.
• Conduct regular one-on-one meetings, performance reviews, coaching sessions, and career development discussions.

Skills

Team leadership

Process optimization

Project management

Client service

Attention to detail

Tools

Filevine/Domo

Adobe/Excel

Job description

Zanes Law Injury Lawyers is seeking an experienced Settlement Operations Manager to lead the Settlement Department and drive efficient case progression from settlement through final disbursement. This senior role requires a proven operations leader with deep, hands-on experience in personal injury settlements.

You will manage a growing team, oversee releases, liens, and cost reports, and partner with attorneys and staff to ensure exceptional client experiences while achieving department KPIs.