Senior Servicing Ops Lead: Transfers & Assumptions

Qcells North America; Santa Clara (CA); Hybrid; USD 151,000 - 170,000; Full time

Job summary

Qcells North America is seeking a Sr. Manager, Servicing Operations – Transfers and Assumptions to lead operational processes in the EnFin Servicing Department, build reporting, and drive continuous improvement for transfers and assumptions functions.

This position will collaborate with Servicing Vendors, Operations, Risk, and Compliance to ensure processes align with business needs. Based in Irvine, SF, Santa Clara CA, or Teaneck NJ with in-office scheduling per manager; remote may be

Qualifications

• Bachelor’s degree in business, finance, engineering, or equivalent with 8+ years experience.
• 6+ years loan servicing with major servicing functions; 4+ years leading teams.
• Experience building and scaling transfer and assumption operations.
• Regulatory knowledge: FDCPA, FCRA, UDAP, etc.

Responsibilities

• Define, build, and implement standards and processes for transfers, modifications, and buyouts.
• Establish KPIs to monitor performance and quality trends.
• Lead QA efforts for Transfers & Assumptions; foster accountability and improvement.
• Develop AI-assisted workflows to improve efficiency.
• Investigate gaps and implement corrective actions.
• Manage lien filing/termination quality scorecards with Servicing partners.
• Support new product rollouts and ensure readiness of Transfer & Assumptions processes.
• Ensure high-level internal/external customer service and issue resolution.

Skills

Transfer & Assumptions Ops

Reporting & Metrics

Regulatory knowledge

Test planning

Excel

Data analysis

Education

Bachelor’s degree in business, finance, engineering, or equivalent (8+ years)

Tools

Microsoft Office Suite

Reporting tools

Job description

Qcells North America is seeking a Sr. Manager, Servicing Operations – Transfers and Assumptions to lead operational processes in the EnFin Servicing Department, build reporting, and drive continuous improvement for transfers and assumptions functions.

This position will collaborate with Servicing Vendors, Operations, Risk, and Compliance to ensure processes align with business needs. Based in Irvine, SF, Santa Clara CA, or Teaneck NJ with in-office scheduling per manager; remote may be