Sr. Manager, Servicing Operations, Transfers and Assumptions

Qcells North America; San Francisco (CA); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Remote work considered in exceptional‑

Office flexibility

Job summary

Hanwha Q CELLS America Inc. seeks a Sr. Manager of Servicing Operations in transfers and assumptions to establish and manage processes, build reporting, and drive continuous improvement.

You will partner with servicing vendors, risk, and compliance to align processes with business needs. This role supports multiple CA/NJ offices with in-office scheduling at the manager’s discretion, with remote possible in exceptional cases.

Qualifications

• 8+ years of professional experience, including 6+ years of loan servicing
• 4+ years of managing or supervising customer service or servicing teams, including third-party/subservice relationships
• Experience building and scaling transfer and assumption servicing operations with technology teams

Responsibilities

• Define, build, and implement standards, processes, and best practices for Servicing functions related to contract transfers, assumptions, modifications, and buyouts.
• Establish key performance metrics to monitor and improve process performance and assess quality trends over time.
• Lead QA efforts for the Transfers & Assumptions function, fostering a culture of accountability, high performance, and continuous improvement.
• Build AI-assisted workflows to improve efficiency and reduce manual processing time.
• Investigate performance gaps, conduct root cause analysis, and implement corrective action plans.
• Develop and manage lien filing and termination quality scorecards for Servicing partners.
• Participate in new product rollouts, ensuring Transfers & Assumptions processes are ready to support them.
• Ensure a high level of internal and external customer service; investigate and resolve customer issues and complaints.

Skills

Loan servicing experience

Team leadership

Regulatory knowledge

Data analysis

Systems & reporting

Education

Bachelor’s degree in business, finance, engineering, or equivalent

Tools

Excel

Servicing software

Reporting tools

Job description

POSITION DESCRIPTION

We are looking for a Sr. Manager, Servicing Operations – Transfers and Assumptions within the EnFin Servicing Department to establish and manage operational processes, build reporting and quality metrics, and drive continuous process improvement for the Transfers & Assumptions function. The ideal candidate has experience in residential solar and a working knowledge of contract transfers and assumptions, and will partner closely with Servicing Vendors, Operations, Risk, and Compliance to ensure processes and objectives align with business needs.

We are looking for a Sr. Manager, Servicing Operations – Transfers and Assumptions within the EnFin Servicing Department to establish and manage operational processes, build reporting and quality metrics, and drive continuous process improvement for the Transfers & Assumptions function. The ideal candidate has experience in residential solar and a working knowledge of contract transfers and assumptions, and will partner closely with Servicing Vendors, Operations, Risk, and Compliance to ensure processes and objectives align with business needs.

This position will be based out of our Irvine, CA, San Francisco, CA, Santa Clara, CA or Teaneck, NJ offices with an in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures. Remote may be considered in exceptional cases.

Responsibilities

• Define, build, and implement standards, processes, and best practices for Servicing functions related to contract transfers, assumptions, modifications, and buyouts.
• Establish key performance metrics to monitor and improve process performance and assess quality trends over time.
• Lead QA efforts for the Transfers & Assumptions function, fostering a culture of accountability, high performance, and continuous improvement.
• Build AI-assisted workflows to improve efficiency and reduce manual processing time.
• Investigate performance gaps, conduct root cause analysis, and implement corrective action plans.
• Develop and manage lien filing and termination quality scorecards for Servicing partners.
• Participate in new product rollouts, ensuring Transfers & Assumptions processes are ready to support them.
• Ensure a high level of internal and external customer service; investigate and resolve customer issues and complaints.

Required Qualifications

• Bachelor’s degree in business, finance, engineering, or equivalent experience, with 8+ years of professional experience, including 6+ years of loan servicing with exposure to major servicing functions and 4+ years of managing or supervising customer service or servicing teams, including third-party/subservice relationships.
• Proven experience building and scaling transfer and assumption servicing operations in partnership with technology teams.
• High technical aptitude, with the ability to understand systems, workflows, and reporting.
• Strong decision-making ability, ownership mindset, and comfort operating in ambiguity.
• Working knowledge of consumer lending regulations, including FDCPA, Fair Debt Collection laws, UDAP, and FCRA.
• Proficiency in creating detailed, comprehensive, and well-structured test plans.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Solar or broader renewable energy industry experience.
• Familiarity with origination and servicing software and systems.
• Understanding solar lending products.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.

Compensation

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

• Zone 1 (Bay Area, NYC): $164,400 – $184,900
• Zone 2 (CA, NJ, NY): $150,700 – $169,500
• Zone 3 (All Others): $137,000 – $154,100

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

Physical, Mental & Environmental Demands

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

Mobility
Standing 20% of time
Sitting 70% of time
Walking 10% of time
Strength
Pulling up to 10 Pounds
Pushing up to 10 Pounds
Carrying up to 10 Pounds
Lifting up to 10 Pounds
Dexterity(F = Frequently, O = Occasionally, N = Never)
Typing F
Handling F
Reaching F
Agility(F = Frequently, O = Occasionally, N = Never)
Turning F
Twisting F
Bending O
Crouching O
Balancing N
Climbing N
Crawling N
Kneeling N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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