Sr. Manager, Servicing Operations, Transfers and Assumptions

Qcells; San Francisco (CA); Hybrid; USD 151,000 - 170,000; Full time

Job summary

Hanwha Q CELLS America Inc. is seeking a Sr. Manager, Servicing Operations – Transfers & Assumptions to lead and optimize contract transfers in a solar finance context. The role partners with Servicing Vendors, Operations, Risk and Compliance to ensure aligned processes and measurable outcomes.

The position supports multiple CA offices (Irvine, SF, Santa Clara) and Teaneck, NJ with in-office scheduling at the manager’s discretion; remote may be possible in exceptional cases.

Qualifications

• 8+ years of professional experience including 6+ years of loan servicing
• 4+ years of managing or supervising customer service or servicing teams including third-party relationships
• Experience building and scaling transfer and assumption servicing operations with technology teams
• Knowledge of consumer lending regulations (FDCPA, FCRA, UDAP)

Responsibilities

• Define, build, and implement standards for Transfers & Assumptions functions
• Establish KPIs to monitor performance and quality trends
• Lead QA forTransfers & Assumptions and drive continuous improvement
• Build AI-assisted workflows to improve efficiency
• Investigate gaps and implement corrective actions
• Develop lien filing/termination quality scorecards for Servicing partners
• Participate in new product rollouts ensuring readiness
• Ensure high-level internal/external customer service and issue resolution

Skills

Technical aptitude

Decision making

Ownership mindset

Ambiguity tolerance

Regulatory knowledge

Test planning

Education

Bachelor’s degree in business, finance, engineering, or equivalent experience

Tools

Microsoft Excel

Job description

Description

POSITION DESCRIPTION:

We are looking for a Sr. Manager, Servicing Operations – Transfers and Assumptions within the EnFin Servicing Department to establish and manage operational processes, build reporting and quality metrics, and drive continuous process improvement for the Transfers & Assumptions function. The ideal candidate has experience in residential solar and a working knowledge of contract transfers and assumptions, and will partner closely with Servicing Vendors, Operations, Risk, and Compliance to ensure processes and objectives align with business needs.

This position will be based out of our Irvine, CA, San Francisco, CA, Santa Clara, CA or Teaneck, NJ offices with an in-office schedule set at the direct manager’s discretion in accordance with the company policies and procedures.Remote may be considered in exceptional cases.

RESPONSIBILITIES:

• Define, build, and implement standards, processes, and best practices for Servicing functions related to contract transfers, assumptions, modifications, and buyouts.
• Establish key performance metrics to monitor and improve process performance and assess quality trends over time.
• Lead QA efforts for the Transfers & Assumptions function, fostering a culture of accountability, high performance, and continuous improvement.
• Build AI-assisted workflows to improve efficiency and reduce manual processing time.
• Investigate performance gaps, conduct root cause analysis, and implement corrective action plans.
• Develop and manage lien filing and termination quality scorecards for Servicing partners.
• Participate in new product rollouts, ensuring Transfers & Assumptions processes are ready to support them.
• Ensure a high level of internal and external customer service; investigate and resolve customer issues and complaints.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in business, finance, engineering, or equivalent experience, with 8+ years of professional experience, including 6+ years of loan servicing with exposure to major servicing functions and 4+ years of managing or supervising customer service or servicing teams, including third-party/subservice relationships.
• Proven experience building and scaling transfer and assumption servicing operations in partnership with technology teams.
• High technical aptitude, with the ability to understand systems, workflows, and reporting.
• Strong decision-making ability, ownership mindset, and comfort operating in ambiguity.
• Working knowledge of consumer lending regulations, including FDCPA, Fair Debt Collection laws, UDAP, and FCRA.
• Proficiency in creating detailed, comprehensive, and well-structured test plans.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.

PREFERRED QUALIFICATIONS:

• Solar or broader renewable energy industry experience.
• Familiarity with origination and servicing software and systems.
• Understanding solar lending products.
• Advanced proficiency in Microsoft Office Suite, particularly Excel.

COMPENSATION:

In accordance with applicable pay transparency laws, the anticipated annual base salary for this position is:

• Zone 1 (Bay Area, NYC): $164,400 – $184,900
• Zone 2 (CA, NJ, NY): $150,700 – $169,500
• Zone 3 (All Others): $137,000 – $154,100

The applicable salary range is based on the employee’s primary work location. Individual compensation will be determined based on qualifications, relevant experience, education, skills, internal equity, and other business-related factors.

Hanwha Q CELLS America Inc. (“HQCA”) is a Qcells company, one of the world’s largest manufacturers and providers of solar photovoltaic (PV) products and solutions. Headquartered in Irvine, California, HQCA has been rapidly expanding its business in North America through the expansion of products and solutions, including distributed energy solutions, direct-to-homeowner solar sales and financing, and EPC services. We provide an opportunity to be part of an exciting and growing world-class global business in an interesting and expanding industry of the future.

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:

To comply with the Rehabilitation Act of 1973 the essential physical, mental and environmental requirements for this job are listed below. These are requirements normally expected to perform regular job duties. Incumbent must be able to successfully perform all of the functions of the job with or without reasonable accommodation.

• Mobility
• Standing 20% of time
• Sitting 70% of time
• Walking 10% of time
• Strength Pulling up to 10 Pounds
• Pushing up to 10 Pounds
• Carrying up to 10 Pounds
• Lifting up to 10 Pounds
• Dexterity (F = Frequently, O = Occasionally, N = Never)
• Typing F
• Handling F
• Reaching F
• Agility (F = Frequently, O = Occasionally, N = Never)
• Turning F
• Twisting F
• Bending O
• Crouching O
• Balancing N
• Climbing N
• Crawling N
• Kneeling N

The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to, skill set, education, licenses and certifications, essential job duties and requirements, and the necessary experience relative to the job’s minimum qualifications.

*This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

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